Contract Specialist

Overview

At KPMG Canada, we value diverse perspectives to address Canada's critical challenges. We offer an environment to cultivate your career and skills with ongoing support. The Contingent Labour Office (CLO) aims to facilitate a swift, customer-focused engagement of external resources while managing commercial needs and minimizing risks for the firm. Our approach includes utilizing skilled internal contingent workforce experts, advising businesses with innovative solutions, and delivering a seamless experience that reduces administrative burdens.

Role Responsibilities

Reporting to the National Leader of the CLO, the Contract Specialist will manage processes related to external resource engagement, including initiation, contract duration, renewals, and departures, covering various sizes of contracts from individuals to large organizations. The role involves ensuring operational excellence through continuous improvement of workflows, technology tools, and documentation.

• Provide expert advice and support to Hiring Managers on engaging external resources tailored to project needs.
• Utilize technology to enhance CLO processes, user experience, and resource allocation.
• Drive improvements in processes and maintain accurate documentation for stakeholders.

Key Duties

• Promote CLO’s service brand through a customer-focused and expert advisory approach.
• Conduct intake meetings with Hiring Managers, including Partners and Senior Managers.
• Offer guidance and training on submitting requests via the vendor management system.
• Collect and assess information for case management through KPMG's vendor management platform.
• Perform due diligence checks such as background verification, independence assessments, and business validation.
• Keep stakeholders informed throughout the process and maintain comprehensive records for reporting and compliance.
• Identify complex cases and collaborate with team members to meet business needs effectively.
• Handle inquiries by providing relevant information, guidance, or appropriate triage.

Process Governance

• Lead or contribute to process improvements by identifying issues, analyzing impacts, and managing change initiatives.
• Maintain up-to-date standard operating procedures, forms, templates, and knowledge base articles.
• Ensure documentation accessibility and lead training efforts for CLO, Procurement, Offshore teams, and HR community on new procedures.
• Stay informed about contingent workforce legislation, policies, and best practices.

Candidate Profile

• 3 to 5 years experience in case management roles.
• Knowledge or experience with agencies, staffing firms, contract labour, or contingent workforces is advantageous.
• Strong communication skills in English; bilingualism in French is preferred.
• Proven ability to manage multiple stakeholders including senior leaders, contractors, service providers, and subject matter experts.
• Exceptional attention to detail and accuracy.
• Ability to thrive in a fast-paced environment while balancing various complex tasks.
• Excellent organizational skills to prioritize competing demands.
• Commitment to delivering timely, high-quality service and documentation.
• Strong enthusiasm for continuous improvement and conducting impact assessments.
• Track record of success in operational and process-driven projects.
• Comfortable with multiple technologies and identifying opportunities to leverage them to enhance workflows.
• Experience with vendor management systems such as Flextrack or Beeline is preferred.
• Advanced proficiency in Microsoft Office applications, especially Excel.
• Experience with ServiceNow is a plus.
• Post-secondary degree from college or university in a relevant field.

Language Requirements

Proficiency in written and spoken English is mandatory to collaborate effectively with colleagues and stakeholders.

Salary and Benefits

The position offers a base salary ranging from $55,000 to $82,000, potentially supplemented with bonuses. Salary placement depends on factors like location, skills, competencies, and qualifications. In addition, a comprehensive total rewards package is provided.

Values and Workplace Inclusion

KPMG embraces a culture built on integrity, continuous learning, courage to innovate, mutual respect, and meaningful impact. We are an equal opportunity employer committed to fostering an inclusive, accessible, and diverse workplace where everyone can thrive. We encourage applicants from all backgrounds to bring their authentic selves to work.

Recruitment Accommodations

We prioritize an inclusive recruitment experience and are prepared to provide necessary adjustments or accommodations, including extra preparation time or accessible communication supports, tailored to individual needs throughout the hiring process.

Usage of AI in Recruitment

Artificial intelligence is used to enhance candidate evaluation and process efficiency but does not replace human judgement. Hiring decisions are made solely by trained recruitment professionals and managers, abiding by rigorous security and privacy standards aligned with our Trusted AI framework.