Commercial Operations Executive

About the Role

As a Commercial Operations Specialist focusing on Growth Markets, you will lay the operational groundwork that empowers DAZN Business to expand throughout the UK, USA, Canada, the Nordic countries, and emerging markets. Your role involves supporting commercial partnerships from their initial setup through ongoing management, coordinating efforts across different departments, streamlining partner operations, and ensuring flawless execution that fosters revenue growth while delivering an excellent partner experience.

Key Responsibilities

• Provide daily operational assistance across DAZN Business Growth Markets including the UK, USA, Canada, Nordics, and new market launches as needed.
• Oversee the onboarding process for new distribution partners and markets by ensuring comprehensive setup within DAZN's systems, contracts, billing, reporting, product access, and workflows.
• Serve as the main operational liaison for commercial premises distributors and partners, addressing queries, managing escalations, resolving customer service concerns, and ensuring service readiness.
• Assist the Head of Distribution & Partnerships in the operational execution of partner plans, including renewals, launches, pay-per-view events, campaigns, and various commercial initiatives encompassing subscription and licensing models.
• Enable partner sales and marketing by providing necessary tools such as product information, pricing, campaign materials, event timings, communications, and sales support documentation.
• Collaborate with Finance for invoicing, billing, reconciliations, purchase orders, payments, revenue data, customer databases, venue information, and performance reporting.
• Coordinate with Legal, Procurement, Product, Technology, and Customer Service teams to facilitate contract processes, approval workflows, partner onboarding, product launches, service issue handling, and overall operational preparedness.

Necessary Qualifications and Skills

• Relevant experience in partner or commercial operations, sales administration, or revenue operations, preferably in media, sports, subscription services, telecommunications, hospitality, or entertainment sectors.
• Past involvement with distributor-led or partner-led commercial systems, including onboarding, reporting, daily operational management, and issue handling.
• Strong administrative capabilities in managing contracts, invoicing, billing, reconciliations, customer and venue data, reporting, and workflow monitoring.
• Ability to collaborate effectively across multiple departments including Finance, Legal, Procurement, Product, Technology, Customer Service, Marketing, and Commercial teams.
• Good understanding of how meticulous operational execution supports revenue growth across different commercial models such as subscriptions, pay-per-view, and licensing.
• Meticulous organization and attention to detail, able to juggle multiple markets, partnerships, priorities, and deadlines efficiently.
• Excellent communication skills with confidence in engaging external partners, prompting internal activities, and escalating issues when necessary.
• Interest in sports, live events, and commercial venues is preferred.

Benefits

• Access to the DAZN platform.
• 25 annual leave days, which increase by three days after three years of service.
• Private medical insurance coverage.
• Life insurance benefits.
• Pension contributions up to 5%.
• A family-oriented community offering enhanced parental leave.
• Options for electric vehicle benefits.
• Access to learning and development resources.
• Possibility for flexible working arrangements.
• Participation in internal speaker series and company events.