Cluster Manager - Emerging Markets - Munger

Role Overview

The Cluster Manager position based in Munger, Bihar at Aditya Birla Capital involves key responsibility for managing Front Line Staff (FLS) performance to meet business targets and maintaining branch profitability. This includes recruitment, mentoring, sales performance monitoring, and compliance adherence within the branch operations.

Key Responsibilities

• Recruit high-quality Front Line Staff and ensure their performance meets recruitment, activation, policy adherence, and premium targets.
• Maintain profitability of the branch through effective business oversight.
• Monitor and manage Advisors contests, clubs, and training requirements.
• Coach and mentor FLS by demonstrating and guiding sales and recruitment approaches.
• Maintain detailed sales reports covering introductions and issued business.
• Implement engagement initiatives to boost team activity and productivity at the branch level.
• Conduct regular performance reviews to assess key business drivers and implement corrective actions as needed.
• Lead goal setting exercises to enhance team productivity and progression.
• Drive agency programs focused on improving sales efficiency among FLS.
• Ensure daily adherence to the sales process through planning and review activities.
• Motivate FLS towards higher performance levels and increased incentive earnings.
• Achieve renewal targets while preserving the overall health of the branch's business portfolio.
• Manage sales force attrition within acceptable benchmarks.
• Foster strong internal and external relationships with Agency Managers, Advisors, and related departments.
• Communicate product, scheme, and club updates to Advisors using FLS as communication points.
• Regularly visit top Advisors to maintain engagement and support.
• Conduct local sales promotion activities and design innovative promotional efforts to aid team success.
• Lead contests and incentive programs to enhance sales output.
• Oversee risk management by ensuring compliance with company policies and conducting basic application screenings.
• Maintain business activity within compliance and regulatory frameworks.
• Promote awareness and adherence to compliance norms among all team members.
• Develop metrics to identify deviations in compliance and act accordingly.
• Coach and develop team members to build strong sales capabilities and cultivate future leaders within the branch FLS team.