Client Service Associate - Sydney

About JustCo Group

JustCo is a pioneering platform shaping the future of work throughout Asia Pacific. Our goal is to become the world’s leading flexible workspace provider by creating interconnected ecosystems that enable individuals, companies, and communities to flourish. Under our umbrella of brands such as The Collective, JustCo, and the boring office, we cater to businesses ranging from startups and SMEs to global corporations, offering flexible workspace solutions across numerous cities and markets.

In addition to workspace solutions, JustCo accelerates business growth by providing flexibility, operational ease, and access to an extensive regional network. We also assist property owners in transforming their assets into vibrant commercial hubs that boost demand, improve asset performance, and generate sustainable value.

Together with our community of members, partners, and landlords, we are creating a connected ecosystem integrating work, business, education, wellness, and community to empower growth and success.

Key Responsibilities

• Warmly welcome members and visitors with enthusiasm and professionalism, promptly addressing their questions regarding our offerings and policies.
• Coordinate member onboarding and offboarding processes attentively to ensure smooth transitions and positive experiences.
• Support daily operations of the centre, overseeing cleanliness standards, keeping meeting rooms and pantries prepared for guests, and managing basic facility-related tasks.
• Handle administrative and front desk duties including managing correspondence, preparing spaces, overseeing courier services, processing invoices, and ensuring accurate payment handling.
• Contribute to building community engagement by assisting in organizing events that promote member interaction and collaboration.

Candidate Requirements

• Minimum one year experience in customer service, ideally within hospitality, coworking, or serviced office environments.
• Excellent verbal and written communication skills in English.
• A warm, approachable personality combined with a sincere enthusiasm for outstanding service.
• Competency in Microsoft Office applications, meticulous organization, and sharp attention to detail.
• Self-driven team player who is proactive and comfortable managing tasks independently when required.

Why Work with Us?

• Join a rapidly expanding company revolutionizing the working experience.
• Work from a stylish, modern workspace that inspires your best work.
• Collaborate with a diverse and international team that values your contributions.
• Access ample career development opportunities alongside building valuable professional relationships daily.