Claims Adjuster I - Auto

About Intact

At Intact, our people are central to our mission of supporting individuals, businesses, and communities to thrive in prosperous times and remain resilient in challenging situations. Our employee promise reflects our commitment to foster a value-driven culture where you can perform at your best, embrace change, and advance your career. In exchange, we offer strong support, growth opportunities, and financially rewarding performance-based compensation in a collaborative environment where teamwork and future-shaping work thrive.

Compensation and Benefits

• Flexible working options under a hybrid model.
• Opportunity to purchase up to five additional vacation days annually.
• Comprehensive health and wellbeing benefits, including telemedicine services and wellness accounts.
• Share purchase plans with savings matching up to 12% of salary, including guaranteed income for life options.
• Annual salary range from $50,900 to $62,200 based on a 35-hour workweek, with consideration given to experience, qualifications, and contribution level.
• Target annual bonus of 5% of base salary, with potential to double depending on performance.
• Participation in pension plans providing long-term financial security, including defined benefit options.

Position Details

• Role: Auto Claims Adjuster based in St. John's, NL/Dieppe, NB/Dartmouth, NS.
• Work schedule: Monday through Friday, 8:00 AM to 5:00 PM.
• Onsite attendance required 3 days per week during probation, transitioning to 2 days weekly thereafter.
• Planned start date: early September.
• Mandatory certification: Completion of CIP C11 course and/or possession of an Adjuster license.

Key Responsibilities

• Initiate claim reports by engaging clients telephonically and promptly managing the claim process.
• Conduct interviews with insured parties and witnesses to collect detailed accounts concerning incidents.
• Assess claims coverage to determine eligibility and validate the insured event within policy terms.
• Analyze gathered information to adjudicate liability and verify damage evaluations appropriately.
• Resolve claims fairly by validating damage assessments and coordinating payment settlements.

Candidate Profile

• Commitment to Intact’s core values: Integrity, Respect, Customer-focus, Excellence, and Generosity in interactions with clients, colleagues, and vendors.
• Prior experience in insurance is preferred.
• Strong critical thinking capabilities, including challenging assumptions, identifying risks proactively, and optimizing processes.
• Customer service oriented with excellent verbal and written communication skills.
• Self-driven and goal-focused, working effectively in dynamic, fast-paced environments.
• Canadian work experience is not mandatory; candidates must have eligibility to work in Canada.

Diversity and Inclusion

We are dedicated to fostering a workplace that values diversity and inclusivity, encouraging applications from individuals belonging to equity-seeking groups, such as women, Indigenous peoples, persons with disabilities, Black individuals, and members of the 2SLGBTQI+ community. We provide accommodations to support accessibility throughout recruitment and employment.

Additional Information

This is a newly created role within our expanding team. We emphasize respect for the Indigenous peoples of Canada, where we operate. Candidates are responsible for maintaining their work authorization in Canada, as no sponsorship for immigration or work permits will be provided. Employees of Intact or belairdirect should apply through internal channels.