Case Management Specialist

About the Company

Demandlane is a Silicon Valley headquartered company dedicated to acquiring legal cases for lawyers, specializing in mass tort case acquisition through the use of artificial intelligence. Their team consists of seasoned product, marketing, and engineering professionals from Silicon Valley, India, and Romania, all with a track record of successfully launching products. The company offers a dynamic work environment with a variety of intriguing challenges, learning opportunities, and competitive pay driven by performance.

Role Overview

The Case Worker role, based in Noida with a requirement to work onsite during US shifts, is an individual contributor position responsible for end-to-end management of Social Security Disability (SSD) and Social Security Administration (SSA) case files. Reporting to the Case Manager, this position mandates handling assigned cases with precision, timeliness, and adherence to process standards, directly impacting the team's ability to process over 200 cases while ensuring accuracy, compliance, and client satisfaction.

Key Responsibilities

• Manage the complete SSD case lifecycle from intake to final decision accurately within designated timelines.
• Recognize cases needing escalation and promptly refer them to the Case Manager.
• Maintain up-to-date case pipelines to prevent any case from being neglected.
• Collaborate effectively with fellow Case Workers on shared caseloads and case transitions.
• Engage in consistent communication and coaching sessions with the Case Manager to address workflow issues and enhance case processing throughput.
• Immediately report any obstacles, delays, or recurring problems to the Case Manager.
• Keep detailed records of individual case activities, escalation logs, and case outcomes.
• Accurately update case statuses within the tracking system to facilitate measurement of productivity and pipeline health.
• Report any manipulation of tasks or avoidable delays within assigned cases to the Case Manager.
• Leverage AI-driven tools such as real-time case support assistants to increase efficiency in case handling.
• Participate in refining the AI knowledge base by contributing relevant case discussions to enhance accuracy.
• Utilize automation tools and integrations (including benefits tools and chronicles integration) to minimize manual effort during case filing.
• Stay informed about new AI technologies and workflows, integrating them into daily operations as they become available.
• Analyze patterns and process deficiencies within personal caseloads and communicate findings to the Case Manager.
• Demonstrate sound judgment by distinguishing standard cases from exceptions and knowing when to escalate.
• Proactively identify and escalate potential risks relating to timelines or compliance before they develop into issues.

Required Qualifications

• A minimum of three years’ experience in case management, case processing, or a similar role focused on process adherence.
• Ability to function well in team settings within a fast-paced, process-oriented environment.
• Basic knowledge of reporting structures and productivity metrics.
• Strong critical thinking and analytical skills for effective decision-making.
• Comfortable with adopting AI tools and digital workflows to optimize processes.
• Effective written and verbal communication skills for documentation and team coordination.

Preferred Qualifications

• Experience with SSA and SSD application procedures.
• Familiarity with case management or CRM software platforms, such as Chronicles or similar tools.
• Previous involvement in process automation or efforts to improve workflow efficiency.
• Exposure to AI-supported productivity tools or real-time assistance systems.