Business Support Administrator - Fixed Term Contract

About the Company

SSG Training & Consultancy Ltd, a member of the Celnor Group, specializes in delivering accredited training and consultancy services to help businesses improve performance in health, safety, environmental compliance, HR, and related areas. Their services include classroom, online, and virtual training with accreditations such as UKATA asbestos awareness.

The Celnor Group is a UK-based environmental services organization operating in Testing, Inspection, Certification, and Compliance sectors, supporting its businesses with unified resources for sustainable growth.

Role Overview

We are seeking a business support administrator for a maternity cover fixed-term contract of 12 to 15 months. This full-time position is office-based in Plymouth. The role involves managing client accounts, overseeing payments within a predominantly B2B context, and maintaining strong client and colleague relationships.

Key Responsibilities

• Manage all aspects of credit control including payment collection, maintaining customer accounts, daily bank reconciliations, invoicing, monthly statements, along with cancellations and transfers, resolving client queries efficiently.
• Support finance activities by processing accounts payable, reconciling supplier invoices, staff expenses, and company credit cards in compliance with procedures.
• Coordinate administrative tasks for training sessions, handling bookings, amendments, cancellations, and ensuring required details are captured before delivery.
• Collaborate with internal teams to ensure trainers receive necessary resources, pre-course materials and perform final checks to uphold high customer service standards.
• Execute awarding body processes by submitting course notifications timely, organizing virtual training links, managing tutors’ schedules, and maintaining tracking records.
• Provide broad administrative support including responding to customer inquiries, assisting with online exam invigilation, and supporting daily operations of the Plymouth Training Centre such as preparing rooms and refreshments.
• Maintain precise business records and aid the larger team with miscellaneous administrative duties as needed.

Candidate Profile

• At least two years’ experience in fast-paced finance, credit control, or office support roles.
• Proficient in Xero accounting software and Microsoft Office suite (Excel, Word, Outlook, SharePoint, Teams).
• Exceptional organizational skills and rigorous attention to detail.
• Ability to prioritize tasks under pressure and consistently meet deadlines.
• Strong communication skills, able to interact confidently with clients, colleagues, and stakeholders.
• Comfortable working with multiple software platforms including CRM and training management tools.
• Positive, proactive attitude with sound problem-solving capabilities and a sense of humor.

Benefits

• 33 days paid annual leave including bank holidays, plus extra days via long-service awards and a leave purchase scheme.
• Employee referral program and recognition for long service.
• Company sick pay and internal wellbeing resources.
• Employee Assistance Program available to you and immediate family.
• Free on-site parking and electric vehicle charging stations (with applicable contribution).
• Salary sacrifice schemes for flexible benefits.
• Opportunities for learning and development including formal training and leadership programs.
• Regular social events and team activities.
• Work within a professional, integrity-driven, and people-focused culture with high aspirations.

Additional Information

This role is recruited directly by Celnor Group without third-party agency involvement except from preferred suppliers when necessary. Recruitment processes may involve ethical AI-enabled technology support, but all candidate decisions are human-made. The recruitment system complies with ISO 42001 standards to ensure ethical and transparent use of technology.