Business Development Manager

Role Overview

We are looking for a Business Development Executive to manage the entire process from identifying leads to activating live sellers for Smart Hub. This hybrid role combines sales expertise with onboarding responsibilities, where you will convert incoming and outbound leads into signed sellers and personally guide them through the onboarding experience. You will be the sole point of accountability for the speed of the sales pipeline and delivering quality onboarding, not merely closing deals and moving on.

Key Responsibilities

• Respond promptly to every inbound Smart Hub lead from sources such as the website, advertisements, referrals, and webinars on the same working day, assessing suitability based on Ideal Customer Profile criteria like category, monthly revenue, and marketplace readiness.
• Conduct discovery and sales consultation calls to identify each seller's weaknesses in listings, ads, or operations, and tailor TryEcomm's solutions accordingly instead of using standard sales scripts.
• Create and maintain a self-generated lead pipeline through cold outreach, marketplace research, and requests for referrals, especially to offset any drops in inbound lead volumes.
• Manage all aspects of pricing discussions, proposal follow-ups, and contract finalizations within agreed Service Level Agreements, addressing any customer objections effectively.
• Maintain strict discipline in CRM usage by logging every lead, call outcome, and next steps on the same day to ensure no lead is neglected or untracked.
• Lead onboarding kickoff calls within 48 hours post-contract signing, setting clear expectations about timelines, deliverables, and contact points.
• Gather all necessary documents, marketplace credentials, branding materials, and catalog data, proactively following up with sellers to prevent onboarding delays.
• Provide thorough handoff documentation to the assigned account management or category team detailing seller objectives, catalog status, and pain points to ensure seamless transition.
• Continue engagement during the seller's initial 30 days to detect and resolve issues early, minimizing drop-offs and securing the relationship until fully transferred to the account management team.
• Monitor and report weekly on lead-to-conversion and conversion-to-onboarding metrics to the Business Head for pipeline transparency.
• Maintain a rolling forecast of upcoming closures and onboarding activities for the next 2 to 4 weeks to ensure preparedness.
• Communicate patterns in objections, pricing challenges, or onboarding delays to leadership to facilitate continuous improvement of Smart Hub’s offerings and processes.