Branch Manager

Role Overview and Key Responsibilities

• Manage the branch’s Profit and Loss account as well as the Balance Sheet effectively.
• Continuously monitor and track daily productivity along with portfolio movement of the branch.
• Oversee and ensure branch headcount meets budgetary requirements.
• Promote adherence to YES BANK's values by exemplifying the ‘Yes Personality’ standards and commitment to work.
• Clearly define roles for all branch staff and manage employee retention to reduce attrition.
• Maintain and keep the BEST template fully updated to support operational excellence.
• Ensure the BELT performance review sessions are conducted promptly and consistently.
• Strictly follow the bank’s policies and laid down processes.
• Organize customer engagement initiatives and marketing events to enhance branch visibility and client relationships.
• Champion employee engagement activities within the branch to foster a motivated workforce.
• Possess comprehensive knowledge of daily banking operations, products, and services to guide branch activities.
• Ensure timely and relevant communication to all branch employees ensuring smooth operations.
• Promptly escalate issues affecting business performance and participate in crafting appropriate solutions.
• Maintain complete compliance with all regulatory and statutory requirements for branch operations and product/service offerings.
• Be aware of ISO 9001:2000 standards and consistently meet or exceed the defined quality benchmarks.
• Ensure timely and accurate submission of Management Information System (MIS) reports.
• Achieve 100% allocation of Service Relationship Manager (RM) codes with quarterly reviews for optimization.
• Conduct monthly training sessions on Know Your Customer (KYC) and Anti-Money Laundering (AML) protocols.
• Ensure effective implementation and periodic review of Customer Relationship Management (CRM) processes by Sales, Relationship, and Business Support Departments.