Benefits Administration Services Associate II

About the Role

Conduent delivers essential services and solutions for Fortune 100 companies and over 500 government entities through dedicated associates. This role offers an opportunity to thrive professionally, make meaningful contributions, and be recognized for individuality within an inclusive culture.

Key Responsibilities

• Assist participants in understanding and making informed decisions about plan provisions.
• Respond to client inquiries via telephone and web communication effectively.
• Process transactions related to customer inquiries with minimal supervision.
• Maintain timeliness and accuracy while meeting service standards.
• Create thorough documentation of calls using the case management system.
• Handle callbacks promptly and escalate issues when necessary.
• Follow call center metrics and comply with established guidelines.
• Explain required participant forms and offer direction on their proper completion.
• Perform additional duties as assigned while adhering to all company policies and standards.

Equal Opportunity and Accommodations

Conduent is committed to equal employment opportunities without discrimination based on race, color, religion, gender, disability, or other protected statuses. Applicants with disabilities requiring accommodation can request assistance by submitting a specific form via email in alignment with Conduent's ADAAA Accommodation Policy.