Attractions Manager

Job Summary

The Attractions Manager is responsible for directing the daily functions of the attraction department, ensuring efficient operations that deliver exceptional guest experiences. This role encompasses managing procurement, inventory, budgets, staffing schedules, and strategic business planning, all while ensuring compliance with safety and operational standards.

Key Responsibilities

• Formulate and execute operational strategies aligned with the overall Attractions department goals.
• Collaborate with the General Manager to forecast attraction needs, including new services and facility enhancements.
• Conduct market research to guide business planning and identify opportunities to boost revenue and guest engagement.
• Develop and review long-term business plans that align with organizational strategy and guest expectations.
• Manage procurement processes, vendor relationships, and inventory controls to guarantee timely service and appropriate stock levels.
• Build and maintain strong communication with internal teams and external partners to support operational needs.
• Oversee budgeting, monitor expenditures, and provide regular financial reports, identifying cost-saving opportunities.
• Ensure operational policies meet company standards and regulations, including health and safety compliance.
• Lead risk management efforts and develop contingency plans to maintain operational resilience.
• Recruit, train, and manage team performance, fostering professional development and a supportive work environment.
• Supervise daily operation activities, scheduling, resource allocation, and guest service quality assurance.
• Implement innovations to improve operational effectiveness and maintain a competitive position within the industry.
• Manage guest relations by promptly resolving complaints and continuously improving guest satisfaction metrics.

Qualifications & Experience

• Bachelor's degree in hospitality management, Business Administration, or related discipline.
• Preferred certifications include Operations Management or Project Management credentials.
• Minimum of 10 years’ experience in operations management within hospitality or entertainment sectors, including 5 years in leadership positions.
• Demonstrated ability to lead large teams and handle complex, guest-oriented operations.
• Experience optimizing processes for efficiency and guest satisfaction with an innovative approach.

Physical Requirements

• Capability to work independently and perform manual handling tasks such as lifting up to 5 kilograms.