Assistant Community Manager

Role overview

The Assistant Community Manager supports the community’s everyday financial, administrative, and operational activities. Working under the Community Manager, this role helps keep accounting tasks, collections, resident communication, vendor coordination, and office operations running smoothly while supporting company standards and service quality.

This position is important to maintaining strong financial controls, reliable follow-through, and a positive experience for residents.

Financial operations

• Help manage the community’s financial workflow, including rent collection, payment handling, and daily deposit preparation.
• Record rent, fees, and other resident charges accurately in the property management system.
• Assist with reconciliations, invoice handling, and monthly reporting tasks.
• Review resident ledgers, identify overdue balances, and support collections activity according to company policy.
• Support accounts payable by checking invoices, assigning expense codes, and coordinating approval workflows.
• Keep financial records current and assist with month-end closing activities.

Resident experience

• Provide prompt and professional help to residents with account questions, balances, notices, and other concerns.
• Handle resident issues with urgency and a professional approach, escalating matters when necessary.
• Contribute to resident retention by helping create a responsive, well-run community experience.
• Assist with move-in and move-out coordination, including account review, notice tracking, and final billing.

Operations and administration

• Maintain accurate resident records, lease files, and financial documentation.
• Ensure all transactions are entered correctly and system records stay up to date.
• Support notice preparation, lease enforcement, and delinquency follow-up in line with company policy.
• Work with vendors, contractors, and internal teams to support day-to-day community operations.
• Help with reporting, audits, file reviews, and other administrative work as needed.
• Follow company procedures, operational standards, and compliance requirements.

Leadership support

• Assist the Community Manager with daily oversight and prioritization of community needs.
• Help coordinate work between leasing, maintenance, and office teams.
• Act as the on-site point of contact when the Community Manager is unavailable.
• Support vendor communication, resident escalations, and operational follow-through.
• Help keep the team accountable and community standards consistent.

Leasing and sales support

• Support leasing activities as needed, including greeting prospects, conducting apartment tours, and assisting with applications.
• Help achieve occupancy goals through lead follow-up, traffic management, and leasing conversions.
• Present the community, apartments, and amenities in a polished and consistent manner.
• Assist with marketing and resident engagement efforts when required.

Qualifications

• A high school diploma or GED is required.
• Prior experience in property management, administration, accounting, or customer service is preferred.
• Working knowledge of basic accounting and comfort handling financial records are required.
• Strong computer skills and the ability to learn property management software such as Onesite or Entrata are required.
• A valid driver’s license and dependable transportation are required.

Schedule and expectations

• The role requires flexibility based on business needs.
• Reliable attendance is essential to support community operations.
• Weekend shifts or extra hours may be needed.

Physical requirements

• The job regularly involves sitting, standing, walking, and using hands.
• Occasional lifting of up to 20 pounds may be required.
• You must be able to walk the property, inspect units, and move around the community as needed.

Work environment

• This is an office-based, on-site community role.
• Frequent interaction with residents, vendors, and team members is part of the position.
• The noise level is generally moderate and similar to a typical office setting.

Additional notice

This job summary describes the general nature of the position and should not be read as a complete list of every task or duty that may arise.