Analyst AR

About METRO Global Solution Center

METRO Global Solution Center (MGSC) functions as an internal solutions partner for METRO, an international wholesaler valued at €31 billion and operating across more than 30 countries. Its network includes 623 stores in 21 countries, 522 of which support out-of-store delivery, along with 94 dedicated depots. In 12 countries, METRO operates only through delivery businesses via Food Service Distribution (FSD).

METRO serves two key customer groups: HoReCa and Traders. HoReCa includes hotels, restaurants, catering businesses, bars, cafés, and canteen operators. Traders cover small grocery stores and kiosks. Most customers are small and medium-sized enterprises or sole traders, and METRO supports them in handling business challenges more effectively.

MGSC operates from Pune in India, Düsseldorf in Germany, and Szczecin in Poland. From its Pune and Szczecin centers, the organization delivers HR, Finance, IT, and business operations support to 31 countries, works with 24+ languages, and handles more than 18,000 transactions each day. With over 10 years of service delivery experience, MGSC focuses on customer centricity, digital solutions, and sustainable business models.

Role Overview

This position sits within Finance Solutions, specifically the Accounts Receivable function in Pune. The role works in a European shift and requires flexibility based on business and process needs. The analyst will support end-to-end AR operations, customer account management, reconciliations, reporting, controls, and month-end activities.

Responsibilities

• Post and allocate bank receipts in SAP or other ERP tools while following the defined SOPs.
• Manage customer reconciliations, respond to customer queries, support helpdesk tasks, and handle bad debt provisions, write-offs, dunning, FX revaluation, subledger close, and GL-to-subledger reconciliations.
• Review, investigate, and clear unallocated customer receipts.
• Work with customers and country teams to clear open items.
• Carry out bank clearing activities linked to receipt allocation.
• Support customers during month-end close activities related to accounts receivable.
• Prepare AR-to-General Ledger reconciliations against the customer subledger.
• Review debit and credit notes issued in AR and take the required actions.
• Track overdue invoices and follow up on unpaid items.
• Work confidently in SAP screens and other process-related applications.
• Meet productivity goals and KPI expectations.
• Develop and maintain strong relationships with customers and internal stakeholders to resolve issues quickly.
• Conduct refresher training sessions and help keep process documents and SOPs updated.
• Assist team leaders with daily, monthly, and governance reporting.
• Ensure adherence to AR financial policies and procedures.
• Reconcile customer ledgers and issue balance confirmations to customers.
• Perform and document internal control checks to support quality and audit readiness.
• Prepare statements and reports on accounts receivable status and related information.
• Complete any month-close activities related to accounts receivable as required by the process.
• Prepare and monitor customer aging reports and analyze overdue balances.
• Handle other tasks assigned by the team leader.

Requirements

• At least 2 years of experience in accounting or finance operations, preferably in Accounts Receivable within a shared services or global business services setup.
• Strong attention to detail and problem-solving ability.
• Clear verbal and written communication skills, including professional email handling with international customers and stakeholders.
• Solid understanding of accounting principles and the full accounts receivable lifecycle.
• Customer-oriented mindset with effective stakeholder management skills.
• Ability to spot process improvement opportunities and contribute to operational efficiency.
• Bachelor’s degree in Commerce, Accounting, or Finance.
• MBA in Finance or an equivalent postgraduate qualification is preferred.
• Good working knowledge of MS Office, especially Excel and Outlook.
• Experience with SAP and other ERP systems is desirable.

Additional Information

Travel requirements are minimal and depend on business needs. The role requires working in a European shift, with flexibility expected based on operational requirements.

Qualifications and Skills

The ideal candidate should bring strong accounting fundamentals, customer handling capability, and hands-on familiarity with AR processes, ERP tools, and reporting tasks.