Admission Counselor

About the Role

The Admission Counselor will guide prospective students and their families through every stage of the admissions process—from initial contact through to enrollment—while consistently achieving goals related to inquiries, applications, and conversions. This position involves extensive proactive communication via phone calls, WhatsApp messages, emails, and social media platforms to generate and qualify leads by providing clear and precise information about programs and admissions.

Key Responsibilities

• Identify and qualify prospective student leads through telecalling, inbound inquiries, educational fairs, visits to schools and colleges, as well as digital marketing campaigns.
• Make a large volume of outbound calls daily, using well-crafted and compliant call scripts tailored to individual student interests.
• Maintain ongoing communication with prospects via structured follow-up strategies including calls, SMS, WhatsApp, and email.
• Conduct detailed one-on-one counseling sessions to discuss program details, eligibility criteria, deadlines, fees, scholarships, placement prospects, and career opportunities.
• Evaluate applicant suitability and advise on necessary testing, document submission, and timelines.
• Organize and host informational sessions, webinars, and campus tours; represent the institution at educational fairs and partner school events.
• Assist candidates in application completion and review submissions for accuracy and completeness.
• Coordinate interview schedules, tests, and assessment processes by collaborating with academic and finance departments.
• Manage applicant tracking in CRM systems, ensuring smooth progression through the admissions funnel to enrollment.
• Address inquiries, overcome objections, appropriately escalate complex issues, and document all communication outcomes and next steps while maintaining accurate data records.
• Achieve or surpass daily call quotas, appointment show-rates, application submissions, offer issuance, and enrollment targets.
• Collaborate closely with the Marketing team to align messaging, campaigns, and event calendars.
• Prepare and submit weekly funnel performance reports, insights, and feedback to enhance targeting and workflows.
• Comply with institutional policies, data protection, and privacy guidelines at all times.

Compensation

The role offers a monthly salary ranging from 12,000 to 30,000 INR.