3PL Management Specialist

Role Overview

This position focuses on managing third-party logistics partners and improving the onboarding-to-activation journey for new vendors. The role is centered on ensuring that newly added partners begin receiving orders quickly, remain engaged, and receive the support they need to operate effectively.

Partner Management

• Oversee the partner lifecycle performance process and make sure newly onboarded vendors start generating orders.
• Work toward achieving a 70% success rate for newly joined partners.
• Build and refine the vendor onboarding experience as well as partner satisfaction initiatives.
• Develop training content, tools, procedures, and supporting materials that help the team deliver high-quality service to partners.
• Create communication plans and message templates for new vendors so they understand how to operate successfully from the start.
• Reduce early partner drop-off and prevent shops from becoming inactive or churned.
• Maintain accurate performance tracking and share regular reports on team output.
• Prepare daily data and reporting to monitor portfolio health and partner progress.
• Establish best practices with the team and support resolution of shop partner escalations.
• Carry out structured actions to improve operational metrics, strengthen content quality, and educate new partners.
• Set up a vendor feedback process so onboarding pain points across touchpoints are identified and addressed.

Governance and Resilience

• Adhere to all applicable policies, procedures, and workflows to ensure work is handled in a controlled and consistent way.
• Identify opportunities to improve processes, work practices, cost efficiency, and productivity.
• Encourage compliance with organizational policies, procedures, and instructions across the team.

Daily Operations

• Coordinate the onboarding queue for shops with internal stakeholders and ensure the process stays aligned and followed.
• Handle daily operational tasks linked to the role to keep work moving smoothly.
• Prepare timely and accurate reports related to the function and its objectives.
• Ensure strong service levels for both internal and external customers by responding courteously and promptly to their needs.

Qualifications and Experience

The role calls for 1 to 3 years of experience in sales and operations, account management, or a similar field. Strong verbal and written communication abilities are essential, along with advanced leadership capability and intermediate data analytics skills. A bachelor’s degree in a relevant discipline is required.