Ahmed Hisham Sharaf

About

Customer-focused travel operations leader with 12+ years of experience in reservations, contracting, events, and destination management. Strong background in B2B sales, account management, team leadership, and process optimization to drive revenue and client satisfaction.

Experience

• Operations Supervisor
  AlBoraq DMC
  Oct 2023 – Present
• Operation Manager
  Agazat Masr "Tourico Travel"
  Jun 2019 – Sep 2023
• Operation Supervisor
  Mubasher Holidays Intl. Wholesaler B2B
  Jul 2018 – Jun 2019
• Tour Operator & Senior Tour Operator
  Golden Tours Group
  Mar 2015 – Jul 2018
• Contracting Department Trainee - Tour Leader
  Golden Tours Group
  May 2012 – Aug 2013

Education

• Bachelor Degree
  Tanta University
  Faculty Of Commerce, English Section · 2009 – Jun 2013

Skills

• B2B Sales
• Project Management
• Event Management
• Account Management
• Team Leadership
• Procurement
• Contract Negotiation
• SOP Development
• Revenue optimization
• Customer Experience
• Logistics
• Pricing
• Customer Care
• Amadeus GDS
• Destination Management

Courses & certifications

• Certified Business Professional - Sales (CBP-S) · Hail Institute of Research and Consulting Studies · 2026
• Amadeus Certification Course · Amadeus Egypt · 2019
• Marketing Principles & Consumer Behavior · American University in Cairo · 2017
• Professional Conference and Event Management · American University in Cairo · 2016
• Amadeus Basic Course · Golden Tours Certified Agent · 2012

🗣️ Languages

• Arabic · Native
• English · Professional

🏆 Achievements & awards

• Company Top Seller Award · 2017

  Awarded for top sales performance at Golden Tours Group.