Wellness Programs Manager

About the Role

The Wellness Programs Manager leads and oversees the Seattle LGBTQ+ Center's Mental Health and Harm Reduction initiatives. Collaborating closely with the Director of Health Services, they set and execute departmental objectives to ensure exceptional service delivery.

Key Responsibilities

• Supervise and provide guidance to staff in case management, group facilitation, care coordination, and referrals.
• Foster a supportive and affirming workplace culture rooted in community values.
• Organize and lead team meetings including healthcare navigators, interns, and coordinators.
• Identify and coordinate professional growth and training activities for team members.
• Conduct regular one-on-one sessions and annual performance reviews with direct reports.
• Manage staff schedules, PTO, and serve as Manager on Duty per agency protocols.
• Provide crisis intervention support when needed.
• Assist recruitment and onboarding processes in partnership with leadership.
• Support program implementation aligned with grants, contracts, and organizational strategy.
• Monitor program performance and ensure compliance with funding and regulatory standards.
• Collaborate with data teams for timely and accurate reporting.
• Maintain mental health program documentation in electronic health records.
• Oversee internship programs ensuring adherence to university and placement standards.
• Define program goals collaboratively based on community needs.
• Maintain compliance with laws and policies including HIPAA and OSHA.
• Assist in budget development and resource management for assigned programs.

Required Qualifications

• Minimum three years in supervisory or program management roles.
• Master's degree in healthcare administration or equivalent experience with clinical background.
• Proficiency in case management, motivational interviewing, treatment planning, and care coordination.
• Knowledge and experience with harm reduction methodologies.
• Demonstrated commitment to the mission and values of serving LGBTQ+ communities with intersectional and culturally humble approaches.
• Experience with transgender, gender nonconforming, and diverse LGBTQIA+ populations including youth.
• Understanding of healthcare program administration, budgeting, and inventory control.
• Familiarity with HIV prevention, STI care, PrEP, and 340B programs.

Preferred Qualifications

• Multilingual abilities.
• Experience with government grants and contract management.
• Background in nonprofit or community-based LGBTQIA+ services.
• Active licensure as a mental health professional and WA state supervisory approval.

Technology and Tools

• Microsoft Office (Word, Excel, PowerPoint)
• Google Workspace (Gmail, Calendar, Docs, Sheets, Forms, Chat)
• Acuity Scheduling software
• InSync Healthcare Solutions (EHR system)
• Provide® Enterprise system

Employee Benefits

• Employer-covered medical, dental, and vision insurance.
• Generous paid vacations, holidays, sick leave, and safe leave after introductory period.
• 401(k) retirement plan participation for eligible staff.
• Complimentary ORCA transit pass.

Additional Information

The position is exempt, requiring 40 hours per week including evening and weekend shifts. It reports directly to the Director of Health Services, with responsibilities to ensure a trauma-informed, culturally responsive environment that serves diverse LGBTQ+ populations with dignity and respect.