Wellbeing Associate - Riyadh

About the Role

Concentrix, a global technology and services leader operating in over 70 countries, is seeking a Wellbeing Associate based on-site in Riyadh, Saudi Arabia. This key role supports the psychological health of employees working in content moderation by delivering comprehensive mental health and wellbeing programs tailored to Trust & Safety teams.

Main Responsibilities

• Conduct individual onsite counselling using brief therapeutic approaches such as Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), and Mindfulness-Based Therapy (MBT).
• Provide personalized coaching sessions to develop resilience strategies for employees.
• Lead group and peer support sessions aimed at enhancing resilience and fostering healthy coping mechanisms.
• Organize and facilitate creative therapeutic activities, including music therapies and mindfulness exercises.
• Assess trauma cases related to exposure of graphic content and implement appropriate escalation procedures.
• Evaluate risks of harm to self or others and manage such risks responsibly.
• Maintain confidential records and prepare detailed reports regarding case management.
• Administer psychometric testing to employees and analyze assessment data to identify trends and support insight reports.
• Complete administrative tasks like tracking session data and documenting case notes accurately.

Minimum Qualifications

• Master's degree in clinical psychology, counselling psychology, or psychotherapy.
• Possession of an unrestricted professional license to practice in Saudi Arabia.
• At least three years of professional experience in psychotherapy or wellbeing services.
• Demonstrated expertise in cross-cultural counselling practices.
• Experience designing and facilitating mental health and wellbeing trainings, workshops, or webinars.
• Proficiency in managing data effectively.
• Fluent in written and spoken Arabic; English proficiency at B1 level is an advantage.

Preferred Experience

• Familiarity with Trust and Safety sectors or work environments involving content moderation.