Waitress/Hostess

About the Role

Join Accor, a global leader in responsible hospitality, encompassing over 45 brands worldwide with thousands of hotels and restaurants. At Accor, every team member becomes a 'Heartist®,' embracing hospitality with passion and heart. Here, you'll thrive in an encouraging environment, discover diverse career paths across hospitality sectors, and enjoy exclusive benefits and recognition for your dedication.

Key Responsibilities

• Adhere strictly to grooming standards at all times.
• Surpass guest expectations by remembering preferences and updating guest profiles accordingly.
• Maintain comprehensive knowledge of restaurant menus and daily specials.
• Be well-versed in beverage service including appropriate glassware and garnishes.
• Monitor daily progress on financial targets, LQA, TrustYou, and Forbes ratings.
• Proactively anticipate and exceed guests' service needs.
• Employ opening and closing checklists to facilitate smooth venue operations.
• Keep service stations tidy and replenished throughout service hours.
• Serve and clear food and beverages discreetly and professionally.
• Present menus actively to guests.
• Take accountability and initiative within the workplace.
• Report guest feedback promptly to managers for logging in the glitch system.
• Maintain HACCP and FIFO standards as per regional regulations.
• Follow hotel evacuation procedures during emergencies.
• Participate in briefings and training sessions as required.
• Conduct financial transactions adhering to finance department policies.
• Identify and resolve guest issues proactively, seeking assistance as needed.
• Undertake additional duties or projects assigned by management across departments.
• Ensure all negative feedback is accurately reported in the glitch system.
• Follow care programs and report maintenance concerns systematically.

Qualifications and Skills

• Prior experience in Food & Beverage or restaurant operations.
• Strong passion for delivering outstanding service.
• Excellent teamwork and communication capabilities.
• Fluency in English is required; additional languages are advantageous.
• Good interpersonal and problem-solving skills.

Additional Information

Working as a Waitress/Hostess at Accor offers you the chance to contribute meaningfully to creating memorable guest experiences while advancing your career within a supportive, varied work environment.