Travel Consultant

Company Overview

jmd travels is an expanding travel services firm dedicated to facilitating seamless business and leisure trips for clients. The team prioritizes tailored travel guidance, efficient booking assistance, and trustworthy coordination of travel plans. The company is committed to transparent pricing, clear communication, and responsive support before, throughout, and after each journey. It seeks employees who are customer centric, detail focused, and eager to stay updated on travel industry trends.

Role Summary

The Travel Consultant will be based full-time onsite in Freetown. This role involves guiding clients through comprehensive travel arrangements, including advising on options, preparing detailed itineraries, and managing bookings for flights, hotels, ground transportation, and other travel-related services. Responsibilities include handling reservations, verifying travel details, resolving changes or issues to ensure smooth trips, and maintaining accurate client interaction records.

Key Duties

• Providing expert travel consulting and management, advising clients and organizing complete travel itineraries.
• Coordinating travel bookings including flights, accommodation, and associated transportation.
• Delivering excellent customer service through clear communication, empathy, and swift issue resolution.
• Managing multiple client requests and deadlines using strong organizational and time management skills.
• Utilizing office software and online booking platforms effectively; knowledge of travel industry tools is advantageous.
• Ensuring accuracy in all documentation, payments, and itinerary details.
• Collaborating onsite with local team members and external partners in Freetown.

Qualifications and Experience

• Experience performing travel consulting and management tasks.
• Familiarity with booking and managing travel reservations.
• Strong customer service background in client-facing roles.
• Good organizational and time management abilities.
• Competence with common office software and booking systems; travel software knowledge preferred.
• Detail-oriented approach to documentation and payments.
• Previous roles in travel, hospitality, or customer support are beneficial.
• Relevant certifications or formal training in travel management considered a plus.