Telemarketing Manager

About Wellness Meditech

Wellness Meditech is a prominent provider of advanced aesthetic and medical equipment across India, specializing in technologies such as Diode Lasers, Pico Lasers, HIFU, MNRF, Hydrafacial Systems, and Cryolipolysis.

Job Summary

The Telesales Manager will oversee the telesales team to generate qualified leads, convert prospects into customers, meet monthly sales objectives, and sustain robust client relationships. This position demands strong leadership, coaching, reporting, and sales management capabilities.

Primary Responsibilities

• Recruit, train, and supervise the telesales team members.
• Establish daily, weekly, and monthly calling goals.
• Track team performance using KPIs and dashboards.
• Ensure prompt follow-up of all inquiries and leads.
• Turn leads into confirmed sales through effective sales tactics.
• Collaborate with field sales, service, and operations departments.
• Compile sales reports daily, weekly, and monthly.
• Conduct coaching sessions regularly to enhance conversion rates.
• Address and resolve customer issues and escalations professionally.
• Maintain precise CRM records and uphold data integrity.
• Design telesales scripts and objection management methodologies.
• Achieve monthly revenue and collection goals.

Key Performance Indicators

• Achievement of monthly sales targets.
• Volume of qualified leads generated.
• Lead-to-sale conversion ratio.
• Number of outbound calls made daily.
• Completion rate of follow-ups.
• Customer satisfaction metrics.
• Team attendance and overall productivity.
• Accuracy of CRM data.
• Revenue produced by the telesales unit.

Qualifications and Experience

• Bachelor's degree in Business, Marketing, or a related discipline.
• 3 to 6 years of experience in telesales.
• At least 2 years’ experience in leading a telesales team.
• Preferably experienced in medical devices, healthcare, aesthetics, or B2B sales sectors.

Skills Required

• Effective leadership and team management skills.
• Strong communication and negotiation abilities.
• Expertise in sales planning and forecasting.
• Proficiency in CRM software.
• Advanced skills in Microsoft Excel and sales reporting.
• Customer relationship management competencies.
• Strong problem-solving and decision-making aptitude.
• Commitment to target-driven results.

Compensation and Benefits

• Salary commensurate with experience and performance.
• Attractive performance-based incentives.
• Annual performance appraisal.
• Paid leave according to company policy.
• Opportunities for professional training and career advancement.

Working Conditions

• Schedule: Monday through Saturday.
• Working Hours: From 9:30 AM to 6:30 PM.

Reporting Structure

Reports directly to the Director or Head of Sales.