Telco Sales Coordinator

About JB Hi-Fi

JB Hi-Fi is a major Australian retailer known for technology, consumer electronics, home entertainment, and appliances. The business serves customers through a large store network, an online channel, and its commercial arm, JB Hi-Fi Business. The workplace is described as energetic, collaborative, and customer-focused, with a strong emphasis on diversity, training, and career growth.

What makes JB Hi-Fi a great place to work

• Join a fast-moving environment where new ideas, individuality, and inclusion are valued.
• Benefit from competitive pay, with some roles also offering sales commission and performance-based incentives.
• Access learning and development opportunities across the broader JB Hi-Fi Group, including JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys, and E&S Trading.
• Receive team discounts through the JB Hi-Fi Group and access to Beny, the employee benefits app with special offers and wellbeing savings.
• Eligible primary carers can receive 12 weeks of paid parental leave, along with a gift for new parents; flexible and hybrid working arrangements may apply to eligible roles.
• Use the Employee Assistance Program for counselling and other wellbeing support for employees and their families.
• Take part in the Helping Hands workplace giving program, which has raised significant funds for charity partners.
• Be part of a company working toward net zero carbon emissions by 2030 and focused on reducing, reusing, and recycling better.

Role overview

As the Telco Sales Coordinator, you will support the Store Management team in delivering store-wide goals and maintaining a high-performance, customer-first culture, with particular attention on the Communications department.

Key duties

• Help the store reach sales and profit goals by coaching, supporting, training, and giving feedback to the Communications team.
• Keep customer service central to all activities and outcomes.
• Maintain the agreed merchandising standards within the Communications department.
• Make sure all Communications department activities follow compliance, legal, and safety requirements.
• Support in-store process management and incident reporting, with a strong focus on safety.

Candidate profile

The ideal applicant enjoys a casual, upbeat retail environment and brings solid retail experience together with a strong understanding of telco products and services. You should also have proven customer service experience, experience handling cash and EFTPOS transactions, and the ability to sell retail products and merchandise confidently. The role requires someone who can work independently, contribute to a unified sales team, and stay effective when working under pressure.

Additional information

Applications are treated as strictly confidential. JB Hi-Fi encourages interested candidates to apply even if they do not meet every requirement. The company is an equal opportunity employer and is committed to creating a workplace built on diversity and inclusion.