Support & Implementation Engineer

Job Overview

We seek Support & Implementation Engineers to deliver advanced technical support and implement enterprise IT solutions, both onsite and remotely. This role entails troubleshooting, maintaining, and collaborating closely with multiple support and engineering teams to manage complex customer environments.

Primary Responsibilities

• Deploy and configure enterprise solutions on client infrastructure platforms.
• Conduct both onsite and remote troubleshooting to diagnose issues across various implementation layers.
• Respond promptly and professionally to customer requests and support tickets.
• Create, review, and maintain accurate technical documentation.
• Perform scheduled preventive and corrective maintenance visits.
• Execute any additional duties pertinent to the role as required.

Educational and Experience Requirements

• Possess a Bachelor's degree in Information Technology, Engineering/Science, Computer Applications, or a closely related discipline.
• Minimum of two years' experience in a comparable technical support or implementation position.
• Proficient in English and Russian languages, both spoken and written, including presentation skills.
• Willingness to travel and put in extra hours when necessary to meet job demands.

Technical Skills and Knowledge

• Hands-on experience with database management systems such as Oracle, MS-SQL, and PostgreSQL.
• Familiarity with operating systems including Linux and Microsoft Windows.
• Knowledge of cloud infrastructure orchestration tools like Kubernetes and HashiCorp Nomad.
• Experience working with application servers such as Apache Tomcat, Oracle WebLogic, and IBM WebSphere.
• Understanding of DevOps practices encompassing continuous integration and deployment (CI/CD), Helm charts, and Ansible automation.
• Experience with directory services including Active Directory (AD) and Lightweight Directory Access Protocol (LDAP).

Preferred Additional Experience

• Background in large enterprise settings, particularly involving payment and remittance systems.
• Familiarity with cloud computing platforms, virtualization technologies, storage solutions, and network infrastructure.
• Experience implementing high availability, disaster recovery, and backup strategies.
• Knowledge of Public Key Infrastructure (PKI) and certificate authority mechanisms.
• Exposure to MySQL and NoSQL database systems.
• Proficient with Linux distributions and Microsoft Windows operating systems.
• Insight into object storage management techniques.
• Understanding of security authentication and authorization frameworks such as HashiCorp Vault and Keycloak.
• Awareness of cloud infrastructure services including AWS, Azure, Google Cloud, Oracle Cloud Infrastructure (OCI), and IBM Cloud.

Personal Attributes

• Excellent communication skills both verbal and in writing.
• Customer-centric approach with a commitment to service quality.
• Detail-oriented and capable of working well within a team.
• Demonstrates initiative and the ability to self-manage tasks effectively.
• Strong time management skills and focused on delivering results.