Supervisor - Loss Prevention

Overview

The Loss Prevention Supervisor at St. Regis Hotels & Resorts in Doha, Qatar, holds responsibility for maintaining the safety and security of the property and its occupants. This full-time, on-site position entails proactive monitoring, emergency response, and enforcing security protocols to protect both guests and employees.

Key Responsibilities

• Conduct regular patrols throughout the hotel premises and secure various rooms.
• Assist guests with room access and manage emergency response drills.
• Perform daily safety inspections, key control audits, and investigations.
• Oversee CCTV and alarm systems to monitor for potential security breaches.
• Authorize and document access to restricted areas, ensuring compliance with alcoholic beverage laws.
• Respond swiftly to accidents or emergencies, administering first aid or CPR as needed and coordinating with emergency medical services.
• Defuse conflicts and handle disturbances in accordance with company policies.
• Escort unauthorized or disruptive individuals off the property.
• Assist management in training, coaching, and motivating security staff, acting as a role model promoting fair treatment and open communication.
• Maintain confidentiality for all sensitive information, reports, and documents, sharing only with authorized personnel.
• Report hazards, accidents, injuries, and unsafe conditions to management promptly.
• Maintain professional appearance and adhere to company policies, fostering a welcoming environment for guests by anticipating and addressing their needs.
• Communicate effectively and professionally both verbally and in writing, including telephone etiquette.
• Support team goals by building positive work relationships and responding appropriately to colleague concerns.
• Comply with quality standards and complete additional duties as assigned by supervisors.

Physical and Operational Requirements

• Visual verification of information in varied formats and inspection of tools and equipment.
• Ability to move quickly in response to work situations, including walking, jogging, or running as needed.
• Capability to stand, sit, or walk for prolonged periods during shifts.
• Lift, carry, push, pull objects up to 50 pounds independently, and more than 75 pounds with assistance.
• Move safely across uneven, slippery, or elevated surfaces as well as stairs and ramps.
• Perform physical movements such as bending, twisting, reaching, pulling, and stooping.
• Navigate confined or narrow spaces.

Qualifications

• Minimum educational qualification: High school diploma or equivalent (G.E.D.).
• At least two years of relevant experience in loss prevention or security roles.
• Minimum one year in a supervisory capacity.
• No specific licenses or certifications required, although some locations may have additional requirements.

Additional Information

This job is classified under non-management positions and requires working on-site in West Bay, Doha. St. Regis Hotels & Resorts promotes equal opportunity employment, valuing diversity and ensuring nondiscrimination based on disability, veteran status, or other protected categories. Employees are expected to uphold Marriott International's standards of excellence and confidentiality.

Company Background

St. Regis Hotels & Resorts combines timeless elegance and pioneering spirit, operating over 50 luxury hotels and resorts globally. Founded in the early 20th century in New York by John Jacob Astor IV, the brand is known for its signature butler service and personalized guest experiences driven by classic sophistication and modern sensibilities. Joining St. Regis means becoming part of the broader Marriott International family, dedicated to delivering outstanding service and achieving personal and professional growth.