State Administrative Manager - Lucknow

Overview

The State Administrative Manager is entrusted with the responsibility of managing all administrative functions for branches throughout the assigned state, ensuring the seamless operation of branch activities. This includes overseeing the readiness of infrastructure, ensuring compliance with statutory requirements, managing vendor relationships, and optimizing costs. The position plays a critical role in supporting business growth by fostering operational efficiency, governance, and effective administration at the state level.

Key Responsibilities

• Supervise branch operations and facility management statewide, including housekeeping, security, and utilities.
• Oversee preventive maintenance, asset management, and vendor performance across all locations.
• Coordinate new branch setup and infrastructure projects, ensuring timely completion of civil, electrical, interior, and branding activities.
• Enforce compliance with statutory, regulatory, and internal audit standards, maintain registers, MIS reports, and manage audit responses.
• Manage vendor relationships by negotiating contracts, monitoring service quality, and coordinating with various departments such as HR, Finance, Risk, and Procurement.
• Administer the state administrative budget, process payments, monitor expenditures, and identify cost-saving measures.
• Lead and guide state-level administrative executives and contract staff to maintain productivity and smooth operations.

Context and Challenges

Aditya Birla Capital Limited (ABCL), a Systematically Important NBFC registered with the RBI, serves diverse customer segments with a comprehensive range of secured and unsecured lending products. The gold loan segment, a significant secured lending product, demands stringent operational governance to maintain risk controls, valuation accuracy, and customer trust.

Key challenges for this role include managing administrative operations across a widespread branch network, delivering infrastructure projects on schedule and budget, ensuring statutory compliance across multiple districts and cities, balancing efficiency with cost-effectiveness, and managing multiple vendors while upholding service standards.

Additional Information

ABCL is a high-rated NBFC with a pan-India presence and several prestigious awards recognizing its business excellence and creditworthiness. This role is critical in supporting the gold loan business by ensuring administrative excellence and smooth statewide branch operations.