Spa Receptionist

Overview

Join Marina Bay Sands and elevate your passion by working alongside experts in a fulfilling and rewarding career as a Spa Receptionist, delivering exceptional service at a premier hospitality destination.

Primary Duties

• Welcome guests warmly and provide consultations and assistance on spa services following Banyan Tree and Forbes standards.
• Handle incoming phone calls professionally, courteously, and politely, offering information, addressing inquiries, and confirming spa reservations.
• Accurately process all guest bookings ensuring fair distribution among therapists.
• Perform cashiering tasks aligning with spa procedures and Marina Bay Sands finance accounting standards.
• Take initiative to manage minor guest concerns to enhance satisfaction, escalating significant issues to supervisors.
• Maintain cleanliness and orderliness of the spa environment.
• Coordinate with the Engineering Department regarding necessary repairs and maintenance within the spa.
• Conduct regular inspections of spa areas as directed.
• Ensure precise completion of administrative responsibilities, including daily revenue summaries, cash floats, general and flash reports.
• Optimize scheduling by maximizing use of spa slots, rooms, and therapist availability, promoting spa packages and rewards programs.
• Enhance the spa's booking capture rates and address minor guest complaints under an empowerment program, escalating complex matters appropriately.
• Act with responsibility over designated areas, demonstrating independence and decision-making without constant supervision.
• Increase guest interaction to build confidence and strengthen service relationships.

Prerequisites

• No formal educational qualifications required.
• At least two years of frontline customer service experience, ideally within hospitality or a related sector.
• Strong customer service and communication skills are essential.
• Proficiency in basic computer applications and telephone call management.
• Professional, healthy, and well-groomed appearance is expected.
• Willingness to work rotating shifts, including weekends, excluding overnight hours.

Additional Information

Marina Bay Sands is dedicated to cultivating a diverse, equitable, and inclusive workforce, offering equal employment opportunities to support the company’s growth in Singapore. All employees must adhere to company policies, ethics, rules of conduct, and business regulations.