Shift Leader / Assistant Restaurant Manager

About El Jannah

Established in 1998 in Granville, Sydney, El Jannah has become a celebrated Australian brand known for delivering authentic Lebanese-Australian cuisine that unites people. Our renowned charcoal chicken and vibrant restaurants have created memorable experiences for guests nationwide for over two decades. Despite ongoing growth, our focus remains on genuine food, authentic connections, and real people.

Role Overview

We are seeking confident, motivated Shift Leaders or Assistant Restaurant Managers to oversee excellent shifts and lead our teams effectively. In this leadership role, you will be a stable and encouraging presence, guiding team pace, providing support, and ensuring every customer enjoys a positive dining experience. You'll maintain exemplary standards in service, food quality, safety, and teamwork.

Whether you have prior experience as a Shift Leader or Assistant Manager or are a proactive team player eager to embrace leadership, this position offers growth within a brand that invests in and empowers its personnel.

Key Responsibilities

• Guide team members in embodying El Jannah's values during service periods.
• Ensure smooth, efficient daily operations.
• Coach and train team members to boost their confidence and skills.
• Deliver consistent and guest-focused experiences.
• Assist with staff rostering and managing shift schedules.
• Drive restaurant performance aligned with operational goals and KPIs.
• Maintain strict adherence to food safety, cleanliness, and workplace health and safety standards.
• Manage stock inventory to ensure uninterrupted kitchen and service operations.

Required Qualifications and Attributes

• Proven experience leading teams in quick-service or fast-paced hospitality settings.
• Calm and confident leadership approach that motivates and energizes the team.
• Effective communication abilities paired with a collaborative, team-first attitude.
• Passion for food, hospitality, and customer service excellence.
• Dependability, organizational skills, and leading by example.
• Focus on performance outcomes that contribute to the restaurant's success.
• Willingness to work flexible hours, including evenings and weekends.

Benefits of Joining El Jannah

• A people-oriented workplace culture supporting leadership development.
• An energetic and fast-paced working environment where your leadership impacts business success.
• Defined career pathways to enhance leadership, operations, and management skills within a growing national brand.