Senior Project Manager

Role Overview

As a Senior Project Manager in the Hybrid Network Services domain, you will lead, schedule, and supervise all project management activities related to customer deliveries. The main goal is to enhance customer satisfaction, improve turnaround times, manage costs efficiently, increase productivity, ensure accuracy on the first attempt, and simplify processes and systems. This tactical role influences the operational plans that align with business strategy, significantly impacting the business unit’s medium-term results.

Qualifications and Experience

• B.Tech or Diploma holder, with an MBA preferred.
• At least 8 years of experience in technical support or project delivery within the technology sector.

Skills and Knowledge

• Proficient in delivering integrated service projects of complex and large scale.
• Strong understanding of technology adoption trends and domain expertise.
• Excellent stakeholder management and consultative communication skills, both internally and externally.
• Commercial insight with a broad grasp of market dynamics.
• Strong customer service orientation, project management expertise, and quality assurance skills.
• Knowledgeable in budgeting, cost control, and financial planning.

Key Responsibilities

• Develop execution plans for projects varying in size and complexity.
• Manage hardware planning, environment setup, documentation, and deployment of diverse applications and services.
• Assign resources based on project needs and required skills.
• Supervise procurement processes related to projects.
• Mentor technical leads and program managers to ensure designs and project execution meet schedules and budgets.
• Lead customer review meetings for major projects.
• Coach teams in managing projects effectively.
• Conduct performance evaluations for OEMs, partners, and vendors.
• Regularly assess business processes and metrics like turnaround time, simplicity, accuracy, and cost.
• Monitor project successes against defined KPIs.
• Take part in progress review meetings to provide updates and address dependencies.
• Oversee change rollout and implement corrective actions when necessary.
• Collaborate across business units to detect issues and opportunities.
• Manage escalations to mitigate delivery challenges timely.
• Review project progress and margins to expedite revenue through prioritization.
• Conduct meetings with stakeholders to discuss issues, gather feedback, and implement improvements targeting order delivery.
• Troubleshoot problems, provide solutions, and ensure seamless integration of network and systems.
• Define service delivery standards and handle escalations.
• Ensure smooth transition of completed projects to Operations teams.