Senior Officer Billing Support

Role Overview

The Senior Officer Billing Support position based in Abu Dhabi seeks an experienced professional with at least five years in the field and a bachelor's degree. Proficiency in English is required. The role demands excellent communication and organizational skills to manage high-value customer accounts and ensure accurate billing processes.

Key Responsibilities

• Act as the primary liaison for high-value customer accounts, providing professional and courteous service to both clients and internal teams.
• Document detailed actions, meeting minutes, and relevant information from customer interactions and ensure these are promptly entered into the Customer Relationship Management (CRM) system on the same day.
• Identify and escalate customer issues by outlining problems, reasons, and justifications, while proposing potential solutions for management consideration.
• Support management in communicating key messages and objectives to customers on a case-by-case basis.
• Engage customers to gather detailed information about contract specifics.
• Maintain accurate and up-to-date corporate customer records.
• Process all new customer contracts by entering data into the Enterprise Resource Planning (ERP) and CRM systems, specifically determining contract start dates, service commencement, and expiration timelines.

Additional Information

Job Code: 6258

Location: Abu Dhabi

Language Requirement: English

Education Requirement: Bachelor's Degree

Experience Requirement: Minimum 5 years