Sales Advocate - Client Experience Officer

About QuaBuy Ghana

QuaBuy Ghana is a technology-focused company specializing in gadgets, appliances, fintech, and digital business solutions. The company prioritizes making technology accessible, affordable, and dependable by offering original smartphones from all brands, appliances, accessories, installment payment plans, repair services, device swaps, and digital business solutions. QuaBuy operates across multiple locations in Ghana, supported by three regional offices, and is recognized for delivering authentic products paired with superior customer service.

Role Summary

The Client Experience Officer will serve as the primary point of contact for customers, managing all interactions to ensure satisfaction and representing the brand consistently across various channels.

Key Responsibilities

• Analyze and address customer inquiries, concerns, and challenges effectively.
• Deliver accurate product and service information while resolving issues promptly.
• Maintain a professional and positive demeanor during all customer engagements.
• Register and administer customer accounts with attention to detail.
• Confidently promote QuaBuy’s products and offerings.
• Advise customers on appropriate products tailored to their requirements.
• Refer complex problems to management for further handling when needed.
• Prepare reports on customer interactions and product performance.

Qualifications and Experience

• Fluent reading, writing, and verbal communication skills.
• Minimum educational attainment: WASSCE, Diploma, HND, Degree, or higher.
• Prior experience in sales or customer service essential.
• Availability to work designated working hours.
• Proven strong communication and interpersonal abilities.
• Residency in or near Accra, Kumasi, or Takoradi is required.
• Current usage of an iPhone model 7 or later.

Skills and Attributes

• Personable and attentive nature.
• Excellent interpersonal communication capabilities.
• Proficient verbal communication skills.
• Familiarity with customer management systems or related software.
• Solid understanding of market trends and product knowledge.

Office Locations

• Takoradi – Airport Junction
• Kumasi – Adum (Old Melcom)
• Accra – Prestige Hostel (Opposite UPSA)
• Accra – Kokomlemle (Citylights)

Additional Information

Applicants are encouraged to research QuaBuy Ghana before applying. The company highly values discipline, commitment, and effort, emphasizing that success comes through dedication and hard work. Only candidates genuinely interested and serious about this opportunity should apply.