Reservations Manager

Job Overview

We are searching for enthusiastic and customer-oriented professionals with a passion for revenue management to join us as Reservations Manager at Fujairah Rotana Resort & Spa. This role demands delivering exceptional guest services along with innovative solutions tailored to guest needs.

Key Responsibilities

• Provide prompt, attentive, and friendly assistance to guests, anticipating their requirements effectively.
• Accurately manage individual and group room reservation processes according to established protocols.
• Demonstrate thorough knowledge and operational use of Opera system and maintain up-to-date guest profiles.
• Possess comprehensive understanding of the hotel's products and services, manage rate structures, and implement effective rate management.
• Ensure all administrative duties meet the hotel's and company's quality standards.
• Contribute proactively to hotel sales efforts and capitalize on opportunities to maximize revenue.
• Respond to all incoming calls in accordance with Rotana standards; ensure information received via fax is accurately entered and confirmed within 24 hours.

Qualifications and Experience

Candidates should hold a degree in hospitality and have at least two years of experience specifically in hotel reservations. Proficiency with computers and excellent communication skills in English, both spoken and written, are essential. Additional language skills will be considered an advantage.

Competencies and Attributes

The successful candidate will be outgoing and people-oriented, thriving on leadership and teamwork. A strong service and guest-centric mindset, proactive and results-driven approach to generating additional revenue are fundamental. Key competencies include:

• Understanding hotel operations
• Team collaboration
• Business planning
• Staff supervision
• Cultural awareness and respect for diversity
• Operational oversight
• Customer focus
• Flexibility and adaptability
• Effective communication
• Strong drive to achieve results