Protocol Review Specialist

About the Role

As a Protocol Review Specialist, you will engage in 20-minute consultative sessions with clients who have purchased skin care and wellness products, guiding them through personalized, science-backed wellness plans designed to enhance their results and overall well-being. This role centers on using a permission-based selling approach to identify opportunities to recommend additional supplements, products, or devices aligned with customers' beauty goals. On average, 30% to 40% of these consultations lead to sales, with order values typically doubling the customers' original purchase, offering the potential of earning $500 to $1,000 daily depending on your skill and dedication.

Responsibilities

• Conduct scheduled consultative appointments with customers to explain and customize wellness protocols.
• Use a permission-based sales method to suggest additional products that complement customers' purchases.
• Maintain a full calendar of appointments utilizing a fast and well-designed CRM and phone system.
• Help customers achieve healthier lifestyles through effective communication and guidance.

Requirements

• Strong passion for skincare, health, and wellness with daily immersion in the subject.
• Fluency in English with excellent verbal and written communication skills.
• Commitment to a full-time schedule of 40 hours per week, generally Monday to Friday 9 a.m. to 5:30 p.m. CST, including weekend appointments for additional earnings.
• Performance-driven mindset motivated by unlimited commission potential.
• Stable high-speed internet connection (minimum 40 Mbps upload and download).
• Reliable computer with microphone, camera, noise-cancelling headset compatible with Zoom.
• Backup power and internet solutions to ensure uninterrupted workday.
• Ability to thrive independently and enthusiasm for sales growth.
• Prior experience in skincare, health, wellness, or sales is advantageous but not required.
• Strong relationship-building skills with an authentic connection to customers.
• Alignment with company core values: obsession with customer response, resourcefulness, continuous improvement (Kaizen), commitment to follow-through, genuine care, and collaborative winning spirit.

Compensation and Schedule

• Pay structure includes an hourly draw or 15% commission on net sales (gross sales minus refunds); you receive the higher of the two.
• Work schedule is primarily Monday through Friday from 9:00 a.m. to 5:30 p.m. CST, with optional weekend appointments to boost income.

Company Culture and Values

The company operates fully remotely, fostering a high-performance, supportive culture focused on rapid growth, learning from mistakes, and celebrating successes. The team values customer responsiveness, resourcefulness, continuous improvement, full accountability, genuine care for others, and shared victories.