Project Management Intern - EPOS Rewards
Singapore · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 часа назад
- Work mode
- In office
- Eligibility
- Only Singapore Citizens and Permanent Residents are eligible to apply for this onsite internship position.
- Resume
- Required to apply
Where you'll work
Job description
About EPOS
EPOS is a premier Point-of-Sale digital solutions company backed by Ant International, a global pioneer in digital payments and fintech innovation. Serving as the backbone of Antom's global merchant payment services, EPOS delivers integrated online-to-offline (O2O), payment, and banking solutions tailored to help small and medium-sized enterprises (SMEs) thrive globally.
With growing operations across Southeast Asia, EPOS is searching for motivated individuals to join its dynamic and diverse teams contributing to global business success.
Role Summary
This position is a full-time internship based onsite in Singapore, aimed at supporting SME merchants in adopting and succeeding on EPOS Rewards, an innovative customer loyalty platform integrated with WhatsApp. Candidates must be Singapore Citizens or Permanent Residents; remote work is not available.
Key Responsibilities
- Facilitate the entire onboarding journey for SME merchants to the EPOS Rewards platform.
- Customize loyalty program configurations according to each merchant's unique business requirements.
- Collaborate with internal technical and sales teams to ensure seamless and timely launch of services.
- Assist merchants in planning and executing WhatsApp marketing campaigns including promotions, customer reactivation efforts, and product launches.
- Track and analyze campaign performance metrics such as open rates, click-through rates, redemption rates, and customer return visits; communicate insights effectively to merchants.
- Compile straightforward performance reports to showcase return on investment (ROI) to merchants.
- Proactively address and resolve merchant challenges to enhance retention and satisfaction.
- Collect and consolidate merchant feedback to identify potential product enhancements and communicate these opportunities to the technical team.
- Conduct competitive analysis of loyalty and CRM tools integrated with WhatsApp in the market.
- Support documentation of new features and validation of product modifications with end users.
- Develop and update standard operating procedures (SOPs), onboarding guidelines, and training content for both merchants and internal stakeholders.
- Assist with data processing, reporting tasks, and other administrative duties.