Primary Care Assistant

Job Overview

The Winnipeg Regional Health Authority (WRHA) is looking for a Primary Care Assistant to join its Midwifery Department at the WRHA Community Health Services site located at 755 Portage Ave, Winnipeg, Manitoba. This full-time, on-site position reports to the Primary Care Manager and is integral to the Primary Health Care Team, supporting client clinical visits and serving as a primary liaison between clients, team members, and other healthcare professionals. The role demands empathy, compassion, and a dedication to high-quality primary care services.

Key Responsibilities

• Manage client appointments, schedules, and records efficiently.
• Serve as the client's main point of contact within the healthcare team, ensuring a responsive and caring customer service experience.
• Support patient flow using advanced access principles within an inter-professional clinical environment.
• Maintain site organization and environmental controls to support clinic operations.
• Collaborate and share workload within the team to promote a respectful, safe, and culturally appropriate workplace.

Experience and Qualifications

• Minimum of two years’ experience in a healthcare-related role.
• Proficient with email and computerized calendar management.
• Preferred knowledge of electronic medical records systems.
• Experience in maintaining medical records, filing systems, compiling statistics, and handling personal health information with confidentiality.
• Receptionist or switchboard experience is desirable.

Education and Certification

• Completion of Manitoba high school education or equivalent is required.
• Successful completion of a Unit Clerk Course and/or Medical Office Assistant Course is mandatory.
• Cardiopulmonary Resuscitation (CPR) certification as per employer policy is required.
• A combination of relevant education and experience may be considered.

Skills and Attributes

• Keyboarding speed of 40 words per minute.
• Familiarity with medical terminology and proficiency in Microsoft Word, Excel, and Outlook.
• Preferred knowledge of cultural safety, Mental Health First Aid, and Nonviolent Crisis Intervention.
• Strong communication and interpersonal skills with excellent command of English, both written and oral.
• Value and respect for diversity and ability to embrace different perspectives.
• Critical thinking skills to foster positive client outcomes and adaptability to new practices.
• Knowledge of service excellence, customer service principles, and ability to handle confidential information securely.
• Capable of independently managing a demanding workload and taking initiative.

Physical and Additional Requirements

• Able to perform moderately strenuous physical activity including lifting and walking.
• Comfortable working in a dynamic environment with frequent interruptions.
• Successful candidates must provide a current, satisfactory Criminal Records Check including Vulnerable Sector Search, Child Abuse Registry Check, and Adult Abuse Registry Check, obtained within six months prior to employment.
• Employment limits include holding only one full-time equivalent (FTE) position across the WRHA legal entities.
• Candidates may be asked to complete a skills assessment as part of the interview process.
• Applications submitted after the closing date, July 24, 2026, will not be considered.

Work Schedule and Compensation

• Position anticipates a daily shift of 7.75 hours with annual base hours amounting to 2015 hours.
• Salary steps range from $23.22 to $26.30 per hour.

Inclusive Hiring

WRHA is committed to diversity and encourages applications from persons with disabilities and Indigenous Peoples. Accommodations are available upon request during the selection process. Indigenous applicants are encouraged to self-identify in their application.