Patient Care Coordinator

About the Organization

Our client is a healthcare-focused company dedicated to enhancing health outcomes by connecting individuals to essential care services, pharmacy benefits, data, and resources. Their mission centers on overcoming challenges in accessing and coordinating healthcare, with an emphasis on advancing health equity on a wide scale.

Role Overview

The Patient Care Coordinator is a vital member of the care team, responsible for managing patient data and administrative workflows critical for efficient healthcare delivery. This role influences both patient experience and operational effectiveness by ensuring precise data handling, timely communication, and strict adherence to clinical and financial protocols.

Key Responsibilities

• Collect and update patient demographics and insurance information.
• Conduct insurance verification during service delivery.
• Engage with patients mainly via telephone to address their needs.
• Secure necessary patient consents and upload identification and insurance documentation.
• Accurately complete occupational medicine registration processes.
• Maintain and organize medical records systematically.
• Manage referral and prior authorization paperwork promptly.
• Act as the initial contact point, fostering a positive patient experience.
• Coordinate appointments and procedures following established protocols.
• Record patient details accurately within Electronic Health Records, specifically EPIC software.
• Educate patients regarding insurance and referral responsibilities.
• Facilitate communication between patients, families, and healthcare providers.
• Alert clinical staff to any scheduling adjustments.
• Adhere to administrative procedures to uphold quality patient care.
• Efficiently scan and handle documents and faxes.
• Support onboarding of new employees related to scheduling duties.
• Comply with HIPAA and OSHA standards.
• Complete designated clinical competencies and assist with clinical tasks as required.
• Perform additional related tasks as assigned.

Candidate Requirements

• High school diploma or GED credential required.
• At least one year of relevant administrative experience in a medical office or healthcare environment.
• Proficient with computer applications including Microsoft Word, Excel, Outlook, and various web platforms.
• Capability to maintain a quiet, secure home workspace safeguarding patient information.
• Dependable high-speed internet connection meeting organizational standards.
• Preferred qualifications include familiarity with medical terminology and experience using EPIC electronic medical record software.
• Strong soft skills such as independent working capability, sound judgment, accountability, excellent organizational and time management abilities, multitasking, prioritization skills, and effective communication both verbally and in writing.

Compensation and Benefits

The remuneration and benefits package will be aligned with the candidate’s experience and qualifications and includes:

• Paid Time Off with immediate accrual and eight paid holidays annually.
• Medical, dental, and vision insurance choices.
• Options to participate in Health Spending Accounts or Health Savings Accounts.
• Life insurance, accidental death and dismemberment insurance, and both short-term and long-term disability coverage.
• 401(k) retirement savings plan.
• Employee stock purchase opportunities.
• Education reimbursement programs.
• Discounts for employees and referral bonus programs.
• Additional voluntary benefits such as pet insurance, legal coverage, and long-term care insurance.

Equal Opportunity and Additional Information

The employer embraces diversity and inclusion, ensuring fair consideration for all applicants without regard to race, color, religion, gender identity or expression, sexual orientation, or national origin. Please note, the recruiting entity solely facilitates connecting candidates with employers and is not the official employer for this position.