Operations Support - Background Screening Representative

About the Role

We are looking to hire a Background Screening Representative to support our Workforce Screening operations. This important position ensures that background checks for employees and contingent workers are carried out accurately, confidentially, and in compliance with applicable regulations before employment start dates. The role involves coordination with candidates, internal teams, and third-party screening vendors to manage background check cases, resolve discrepancies, and escalate adverse findings when necessary.

Key Responsibilities

• Collaborate with internal stakeholders and candidates to guarantee completion of background screening before scheduled start dates.
• Communicate directly with candidates and employees undergoing background checks, adhering to relevant regulatory standards.
• Review screening results and investigate any discrepancies identified by third-party vendors.
• Manage Requests for Information (RFIs) by liaising with candidates to confirm employment, education, and other verifications essential for employment.
• Identify and escalate adverse or conflicting findings, such as issues with education or employment records, following established protocols.
• Forward adverse information to senior management, Compliance, Human Resources, and Employment Law teams to assist in review and decision-making processes.
• Work closely with HR onboarding teams and external background screening vendors to assure timely and accurate resolution of cases.

Required Qualifications

• At least 2 years of experience in background screening, case management, human resources, or a related operational role.
• Strong client orientation paired with good judgment and the ability to handle confidential information securely.
• Exceptional verbal and written communication skills.
• Ability to manage multiple priorities under pressure and meet tight deadlines.
• Excellent attention to detail and capability to analyze data from diverse sources.
• Proficient with Microsoft Word, Excel, and database systems; familiarity with Workday or Salesforce is advantageous.
• Demonstrated professionalism, discretion, and sensitivity when managing confidential details.

Preferred Qualifications

• Bachelor’s degree is preferred but not mandatory.
• Experience in Corporate Security, Case Management, or Human Resources focused on background screening or onboarding processes.
• Previous experience in law enforcement, government, or fraud investigations highly valued.
• Knowledge of regulatory requirements regarding disqualification and adverse findings in background screenings.
• Understanding of notification, escalation, and dispute resolution procedures related to screening under local laws.

Personal Attributes

• Strong organizational and time management abilities.
• Confident in engaging with candidates, vendors, and internal partners.
• Committed to confidentiality and ethical handling of personal data.
• Ability to adapt and manage ambiguity within a fast-changing environment.