Operations Coordinator

About Underground Technical Services (UTS)

Underground Technical Services Ltd (UTS) is a prominent provider in Ireland of specialized equipment, services, training, and technical assistance tailored to the drainage, water, and wastewater sectors. Established in 2008, UTS has garnered a reputation for delivering industry-leading equipment combined with exceptional client support and technical knowledge across Ireland and the UK. Their clientele includes local authorities, utilities, contractors, and specialized service firms.

Role Overview

The Operations Coordinator plays a vital role ensuring smooth daily business functions by collaborating closely with sales, service, purchasing, and accounts teams. This role is central in guaranteeing excellent customer service through efficient handling of orders and internal coordination.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person at the trade counter or showroom.
• Process orders and update CRM systems regularly.
• Provide logistical and operational support to the sales team, making sure supplier orders precisely match customer requirements.
• Generate purchase orders for suppliers, track delivery timelines, and manage dispatch and collection logistics.
• Communicate consistently with customers, suppliers, and colleagues to provide order, repair, and delivery updates.
• Coordinate activities with workshop and service departments regarding repairs, spare parts availability, service appointments, and job progress tracking.
• Manage reservations and administration for UTS training programs, including customer communications and payments.
• Maintain detailed records of customers, equipment, and warranty information.
• Promote smooth daily operations and support initiatives aimed at continuous operational improvements.

Desired Skills and Experience

Essential qualifications include at least five years of experience in operational, administrative, or customer service roles, superior organizational skills with meticulous attention to detail, strong interpersonal and communication abilities, proficiency in Microsoft Office and CRM/business management software, and a proactive, customer-focused attitude capable of handling multiple tasks simultaneously. Preferred qualifications include prior experience in technical, engineering, construction, or industrial sectors and possession of a valid clean driving license.

Additional Information

This job description summarizes the principal duties and requirements for the Operations Coordinator role, which may evolve or include additional responsibilities as needed in the future.