Online Sales Executive

Role Overview

Join Sree Lakshmi Kalamkari Works as an Online Sales Executive focused on converting inbound leads from digital platforms into successful transactions. This position involves engaging with customers directly via calls and WhatsApp, educating them on product details such as natural dye authenticity and bespoke tailoring options, and efficiently managing the sales funnel through consistent follow-ups and CRM updates.

Key Responsibilities

• Convert inbound inquiries from social media, website forms, and campaigns into finalized sales transactions.
• Manage both inbound and outbound customer calls to discuss product attributes and customization possibilities.
• Operate the WhatsApp Business platform by setting up product catalogs, quick reply templates, customer segmentation labels, and broadcasting messages.
• Diligently nurture leads through WhatsApp and email communications to increase conversion rates and minimize abandoned shopping carts.
• Maintain detailed records of customer interactions and preferences via sales tracking tools or CRM systems.
• Collaborate with marketing to synchronize sales approaches with ongoing digital promotions and product launches.
• Achieve designated weekly and monthly sales targets to foster business growth and broaden the brand nationally.

Qualifications & Experience

• Bachelor's degree in any discipline is favored.
• At least one year of relevant experience in inside sales, telesales, e-commerce support, or digital retail sales.
• Fluent command of English, Hindi, and Telugu languages for effective communication with a diverse clientele.

Skills Needed

• Strong verbal and written communication skills, adept at negotiation and persuasive interactions.
• Practical knowledge of WhatsApp Business features including catalogs, quick replies, customer labels, and broadcast messaging.
• Familiarity with digital payment methods such as UPI, Net Banking, and online payment links to assist customers.
• Basic ability to handle mobile photo and video sharing for showcasing products in real time.
• Ability to multitask efficiently, demonstrating energy and professionalism, with competence in Google Workspace and MS Office applications.