Onboarding Project Manager - Europe

About Cloudbeds

Cloudbeds is revolutionizing the hospitality industry with a smartly designed platform that supports properties across 150 countries, handling billions of booking transactions each year. Our platform helps a wide range of hotel types, from independents to large chains, streamline operations and enhance commercial strategies through a unified ecosystem integrated with numerous partners. We operate with a completely remote workforce.

Our company, founded in 2012, is recognized as the leading hotel property management system in the world and has once again been named in Deloitte's Technology Fast 500 in 2024. We are continuously growing and innovating, driven by a global team dedicated to building AI-powered solutions that overcome critical challenges for hoteliers.

Role Impact and Responsibilities

As an Onboarding Project Manager, you will lead the onboarding process for mid-market clients, guiding them from contract signing to adoption and eventual handoff to Account Management. You will strategically steer the onboarding journey, collaborating closely with teams across Sales, Onboarding, Product, Support, and Professional Services to ensure a smooth and effective implementation. This ensures clients gain value rapidly while maintaining strong engagement.

Your duties will include managing project scopes, schedules, milestones, and deliverables; acting as the main communication point; leading customer meetings; identifying and mitigating risks; and fostering cross-team coordination to deliver successful onboarding experiences and solidify long-term customer success.

What We Look For

• Proficiency in English, Portuguese, and Spanish at a professional business level both oral and written
• Minimum four years of hotel operations or management experience
• At least one year of project management experience in a SaaS or client-oriented setting
• Capability to handle multiple concurrent projects with meticulous attention to detail and strong organizational skills
• Experience collaborating with diverse stakeholders and driving complex projects to completion under fast-paced conditions
• Excellent communication, interpersonal relationship management, and presentation abilities
• Strong problem-solving skills, adaptability to ambiguity, and responsiveness to evolving business and customer needs

Additional Desired Qualifications

• At least one year managing projects within a hospitality SaaS context
• Prior experience in customer implementation and onboarding within hospitality software
• Familiarity with tools such as Salesforce, Zendesk, Slack, or equivalent client operations platforms

Culture and Benefits

Cloudbeds boasts a diverse, global workforce of over 650 employees across 40+ countries, passionate about merging technology and hospitality. We maintain a remote-first culture, offering benefits such as paid time off according to local laws, monthly extended weekends to support wellness, paid parental leave, stipends for home office setup, and access to professional development training through Cloudbeds University.

Equality and Inclusion

We are committed to equal opportunity employment, appreciating diversity across all protected characteristics and providing reasonable accommodations to all qualified individuals, including those with disabilities. We encourage applications from individuals who might require accommodations and provide resources such as American Sign Language interpreters for the hiring process.

Additional Notes

Applicants represented by staffing agencies are not eligible to use this application portal. Unsolicited resumes from agencies will not be considered, and Cloudbeds is not responsible for related fees.