Learning & Development Officer

Job Overview

We are looking for enthusiastic and guest-oriented Learning and Development professionals who excel at delivering exceptional customer service while offering innovative solutions for employee growth.

Key Responsibilities

• Assess the training and development requirements of hotel staff.
• Create annual development plans for hotel staff and generate monthly progress reports.
• Manage and update the hotel's employee development resources and coordinate new material acquisitions.
• Collaborate with the Learning & Development Leader to organize employee training programs.
• Conduct orientation sessions introducing new employees to the company and hotel environment, ensuring they receive relevant materials including job descriptions, employee handbooks, local guides, and information on HR services.
• Coordinate with HR and Housing supervisors to familiarize new employees with their housing facilities and provide necessary information.
• Monitor on-the-job training for both new hires and existing staff members.
• Facilitate the professional development and re-training of staff as needed.

Educational Background and Experience

Candidates should ideally possess a degree related to hospitality, accompanied by some experience in professional training and a foundational understanding of instructional methods and training techniques. Proficiency in computer applications such as Microsoft Excel, Word, and PowerPoint is essential, along with strong communication and presentation abilities.

Required Competencies and Knowledge

The ideal candidate is passionate about employee development and capable of delivering structured training programs engagingly and enthusiastically. Comfort working with staff across all organizational levels within a diverse environment is necessary. Essential skills include excellent customer service orientation, interpersonal communication, team-building, conflict resolution, and these additional competencies:

• Comprehensive understanding of hotel operations.
• Effective communication skills.
• Business planning capabilities.
• People supervision.
• Appreciation of diversity.
• Operational supervision.
• Teamwork aptitude.
• Adaptability to changing environments.
• Customer focus.
• Strong drive to achieve results.