Key Account Executive

About the Role

As a Key Account Executive within Burjline Builders' Commercial Department focusing on the Bonded Zone, your main objective will be to enhance business expansion and manage customer relations. You will be responsible for handling customer inquiries, tracking business prospects, maintaining CRM rigor, coordinating account-related tasks, and assisting in sales reporting following the department’s approved procedures.

Primary Responsibilities

• Handle incoming customer inquiries and actively pursue potential business opportunities.
• Consistently update leads, opportunities, meetings, follow-ups, and customer communications within the CRM system.
• Arrange customer meetings, site visits, and ensure follow-up activities on accounts are carried out effectively.
• Monitor customer responses to quotations, pending decisions, and contract renewals.
• Assist in developing key accounts by identifying opportunities for upselling and cross-selling.
• Collaborate internally with Commercial, Operations, and Finance teams to fulfill customer requirements promptly.
• Maintain ongoing communication with assigned customers to ensure account continuity.
• Escalate any challenges related to customers, operations, or coordination that might impact opportunity progression or account stability.
• Contribute to preparing the monthly Sales Pack and relevant reporting inputs.
• Ensure strict adherence to CRM discipline and reporting protocols.

Role Boundaries

• Authority for discount approvals, special pricing, or non-standard contractual terms does not fall under this role.
• Quotations and contract approvals are managed exclusively by the Commercial function through the established approval process.
• The scope focuses on customer follow-up, account coordination, supporting business prospects, and CRM management.

Expected Deliverables

On a weekly basis, provide updates on pipeline status, account follow-ups, key customer meetings, follow-up logs, and highlight major obstacles affecting opportunities or account continuity.

Monthly deliverables include inputs to the Sales Pack covering pipeline movements, details of won or lost opportunities with reasons, updates on key accounts, and identification of new opportunities along with expected business volume.