IT Support Engineer

About the Company

The hiring organization is Eil Global, an IT services provider operating across Asia Pacific and EMEA. Its work spans desktop systems, servers, networking, and data centre technologies. The company is based in Adelaide, Australia, and serves clients and maintains offices across the Asia Pacific and EMEA regions.

Role Overview

This position is for an experienced IT Support Engineer to deliver onsite assistance for service requirements in Adelaide and Tasmania. The engagement is intended for on-call, freelance, casual, or part-time dispatch work based on ticket requirements and service level expectations.

Work Location and Mode

Site coverage includes Relbia, Longford, and other locations within Tasmania. The working arrangement is onsite and dispatch-based, with support provided on an on-call, ticket-driven, freelance, part-time, or casual basis.

Service Expectations

Support may be needed on an SBD or NBD basis, or whenever required, depending on client needs.

Responsibilities

The role involves hands-on technical support at client sites, resolving end-user issues, and maintaining a strong customer experience.

• Deliver desktop support and resolve hardware as well as software problems.
• Set up and troubleshoot audio/video conference rooms.
• Carry out operating system installations and system re-imaging.
• Assist with troubleshooting in LAN and WAN network environments.
• Support and configure routers, switches, and related network equipment.
• Respond quickly to technical incidents and service requests.
• Record support actions and resolutions according to internal procedures.
• Work closely with internal teams and client contacts to keep operations running smoothly.

Language Requirement

Candidates should be able to communicate in business English and also use the local language.

Application Instructions

Interested and available candidates were asked to send their CV or resume to the provided company email with the subject line specified in the source, and referrals were welcomed.

Additional Information

The role is described as suitable for on-call, freelance, casual, and part-time support work. The source does not specify salary, number of openings, or start date.