Investigations Coordinator

Job Overview

The Investigations Coordinator plays a pivotal role in overseeing compliance-related activities that support fostering a culture of ethics and compliance within UCSF Health. This position involves governing compliance policies, providing training, managing communication and reporting channels, conducting internal audits and monitoring, and recommending standards to address and prevent compliance issues. A key focus is handling complaints related to improper behavior, whistleblowing, and misconduct in government-related activities.

Key Responsibilities

• Collaborate under the supervision of the Investigations Unit Manager to manage the UCSF Whistleblower Program complaints, including their coordination, triage, and proper processing according to standard operating procedures.
• Analyze and assess allegations, determine appropriate referrals or assignments, and interact with investigators and stakeholders to maintain accurate case records using case management systems.
• Conduct intake interviews to collect preliminary evidence ensuring proper complaint handling and assignment.
• Administer and manage investigation tracking systems, execute data analytics, and generate reports to support informed decision-making.
• Facilitate and organize i-Group meetings which include scheduling, agenda creation, and report preparation for senior leadership communication.
• When workload allows, undertake investigations into allegations concerning improper governmental activities such as fraud and retaliation, by devising investigative plans, interviewing witnesses, maintaining detailed documentation, and producing comprehensive internal reports.
• Engage in continuous process improvement by developing complaint data collection methods, refining triage procedures, and staying updated with best practices in whistleblower programs and investigative techniques.
• Collaborate with internal committees and task forces to address novel issues requiring timely and tactful action, and coordinate with counterparts across UCSF locations to manage complex system-wide compliance concerns.
• Perform additional related duties as assigned.

About the Department

The Office of Ethics and Compliance (OEC) at UCSF is dedicated to supporting a culture of ethical behavior and adherence to applicable policies by working closely with community members and senior leadership. The office oversees various compliance units, including Investigations, Conflict of Interest, Export Control, Regulatory Support, and Research Integrity.

Required Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• At least three years of professional experience in ethics and compliance roles.
• Demonstrated expertise in ethics and compliance principles, internal control systems, and investigative standards.
• Comprehensive understanding of university ethics policies and relevant state and federal employment laws.
• Strong analytical aptitude for issue spotting, information analysis, and fact pattern assessment.
• Proficiency in applying laws and policy standards during investigative and fact-finding efforts.
• Skilled in problem definition, data collection, evidence evaluation, and drawing substantiated conclusions.
• Capability to prepare clear, precise, and well-reasoned investigative and analytical reports.
• Effective communication skills, both written and verbal, suitable for presenting findings to leadership and diverse stakeholders.
• Ability to conduct interviews and gain trust to elicit crucial information while interpreting responses accurately.
• Excellent interpersonal and problem-solving abilities enabling collaboration with various organizational levels and facilitating consensus on corrective measures.
• Experience managing complex and sensitive situations with discretion and professionalism.
• Strong project management skills to oversee timelines and coordinate tasks with stakeholders.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Relevant professional certifications such as AWI-CH or Certified Fraud Examiner.
• Experience in operating or administering investigative information databases.
• Proven track record in complaint triage and coordination.
• Over three years of direct experience conducting workplace investigations.
• Background working in public sector, higher education, or healthcare environments involving complaint handling and external agency interactions.