Inside Sales Representative

About Worldwide Technology (WWT)

Worldwide Technology (WWT) operates globally as a technology integrator and provider of supply chain solutions, committed to driving business outcomes through innovation from concept to delivery. Headquartered in St. Louis, WWT collaborates closely with top industry partners including Cisco, HPE, Dell EMC, NetApp, Citrix, and VMware, serving clients in Fortune 500 companies, service providers, and the public sector. WWT is recognized for its outstanding workplace culture, having been listed on the FORTUNE "100 Best Places to Work For®" for twelve consecutive years and ranked #8 in Glassdoor's 2018 Employees' Choice Awards.

Key Responsibilities

• Respond promptly and accurately to customer requests such as quotes, order processing, product details, and order tracking within designated timeframes.
• Leverage strong customer service skills and expertise in Cisco estimates to support customers effectively.
• Develop and sustain collaborative working relationships with the Inside Sales Representative (ISR) team.
• Maintain thorough knowledge of strategic original equipment manufacturer (OEM) products and services.
• Utilize WWT's proprietary tools, operational processes, and partner-facing applications to construct and verify technical configurations.
• Understand and navigate both direct and indirect supply sources along with their quote and order procedures.
• Capitalize on product promotions and rebate programs proactively.
• Identify opportunities to upsell products or add services.
• Prepare, maintain, and share comprehensive quotation and order management reports with key stakeholders.

Desired Personal Qualities

• Strong aptitude for building and nurturing internal and external relationships.
• Excellent communication skills and the ability to organize workflow efficiently.
• Capability to handle multiple tasks simultaneously, adapt to change swiftly, and meet deadlines with precision.
• Maintain accuracy and urgency in task execution.
• Collaborative team mindset with eagerness for quick learning.

Qualifications and Experience

• A bachelor's degree in Business, Finance, or a related discipline, or equivalent experience within the IT industry.
• At least five years of experience in sales or sales support/operations within the information technology sector.
• Minimum five years of experience operating in a global business environment.
• Experience preparing Cisco hardware bills of materials (BOMs) using Cisco Commerce Workspace (CCW).
• Strong interpersonal and relationship-building skills with vendors and customers.
• Proven business analysis expertise and the capability to use reports to support business decisions.
• Proficiency in Microsoft Word and Excel.
• Ability to work autonomously or collaboratively with minimal supervision.
• Excellent multitasking abilities and subject matter expertise on daily operational processes and procedures.

Employee Benefits

• Health and Well-being: Inclusive health insurance, Employee Assistance Programs, and wellness initiatives.
• Financial Benefits: Competitive salary, profit-sharing plans, life and disability insurance coverage, and tuition reimbursement.
• Paid Time Off: Includes vacation time, holidays, parental leave, sick leave, and bereavement leave.

Company Culture

WWT is dedicated to fostering a workplace where employees are empowered to excel based on individual talents, performance, and commitment. The company emphasizes cultivating a culture of inclusion, innovation, teamwork, and mutual respect to maintain its position as an exceptional place to work for everyone.