Inside Sales Lead

About the Role

The Inside Sales Lead will oversee the Assisted Sales team that aids customers in completing cab bookings via calls and chats. This position involves steering team productivity to meet targets related to assisted sales, booking conversions, and revenue generation, while enhancing operational efficiency and ensuring high-quality customer engagement for an excellent experience.

About the Company

Go-MMT Cabs is a prominent name in the organized cab-hailing sector, offering top-notch service across business and leisure travel needs. The company delivers dependable and comfortable rides and is committed to excellence in transportation solutions focused on three main areas:

• Outstation Cab Hires, enabling bookings across more than 40,000 routes with options for multi-day rentals.
• Airport Transfers services operating in over 75 cities in India and servicing 600+ international airports with industry-leading customer satisfaction.
• Local Cab Rentals offering time-based rentals for city travel catering to errands, business, or leisure needs.

Responsibilities

• Lead assisted booking revenue growth by facilitating customers to complete bookings through phone and chat channels.
• Manage a team of 12 to 16 Assisted Sales Associates to meet booking conversion and sales objectives.
• Track critical business KPIs including conversion rates, assisted revenue, productivity measures, quality scores, and adherence to service levels.
• Prepare and distribute regular MIS reports detailing sales performance, conversion statistics, and business insights.
• Conduct ongoing quality assessments of calls and chats, identify gaps, and initiate improvements for better booking conversions.
• Oversee team scheduling, verify incentives, and manage daily team performance to maximize productivity and target attainment.
• Cultivate a customer-centric and high-performance culture within the team, ensuring compliance with quality protocols and company processes.

Requirements

• At least 4 years of experience in Assisted Sales, Inside Sales, Contact Center Sales, or similar roles involving customer interaction.
• Minimum 2 years of leadership experience managing teams of 10 or more in a target-driven environment.
• Strong analytical capabilities with practical experience in MIS reporting, performance monitoring, and Microsoft Excel proficiency.
• Proven success in enhancing sales through quality audits, call monitoring, and team coaching.
• Excellent communication, team management, and problem-solving skills.
• Ability to operate effectively in a fast-paced setting with a strong emphasis on execution and business target delivery.

Key Success Factors

• Exceptional ability in team leadership and people management.
• A strong drive focused on sales achievement, specifically booking conversion and revenue goals.
• Robust analytical skills coupled with excellent communication and problem-solving abilities.