Industrial Projects Specialist

About DHL Global Forwarding

Be a part of the world’s most international logistics company, operating in over 220 countries since 1969, which pioneers cross-border express shipping and connects people globally. DHL Global Forwarding (DGFF) specializes in air, ocean, and road freight, offering standardized transport and tailored end-to-end solutions across various industries worldwide.

Role Overview

The Industrial Projects Specialist based in Doha, Qatar, develops and manages field sales strategies and processes that drive revenue growth, improve customer retention and acquisition, and increase lead conversion within designated regions, products, or market segments aligned with business goals and policies.

Responsibilities

• Regularly update customers regarding shipment status, exceptions, and ongoing incident resolutions.
• Respond promptly to customer inquiries and manage reporting processes.
• Oversee the shipment lifecycle from routing to delivery and billing ensuring customer expectations are met.
• Supervise coordinating operations and cross-departmental cooperation to ensure smooth handling per Industrial Projects standards.
• Escalate operational issues when necessary and resolve daily operational challenges to enhance efficiency.
• Manage daily operations for key clients, including handling over-dimension cargo and complying with health, safety, and environmental standards.
• Supervise customs clearance functions and follow up on required permits.
• Implement customer operations plans to ensure efficient logistics workflows and monitor profitability of shipments.
• Conduct customer visits, understand their requirements, and respond to their inquiries proactively.
• Resolve operational issues promptly and report significant events and exceptions to management.
• Comply with standard operating procedures to deliver cost-effective and superior customer service.
• Arrange air freight bookings (AFR) and ocean freight bookings (OFR).
• Maintain effective communication with all stakeholders regarding material transit status and ensure delivery schedules are met.
• Facilitate smooth information flow among expediting, inspection, and logistics teams.

Stakeholder Management and Communication

• Establish and manage relationships with internal teams and external service providers to meet customer expectations efficiently.
• Monitor performance against agreed standards and initiate improvements when necessary.
• Serve as the primary contact for site operations, building trust and engagement with customers.
• Collaborate with specialist departments and third parties, promoting adoption of new practices and concepts where needed.
• Develop strong cross-functional relationships with DHL managers.
• Understand and address concerns of customers and stakeholders, providing technical guidance to teams.

Qualifications and Skills

• Strong communication, analytical, and administrative capabilities.
• Excellent organizational skills to manage diverse customer needs and deadlines.
• Sound knowledge of logistics forwarding business, DHL Global Forwarding products (AFR/OFR), and related business systems.
• Familiarity with customer service processes and systems.
• Ability to identify customer needs and respond in a friendly and professional manner.
• Excellent interpersonal and telephone/email communication skills.
• Commercial mindset with the ability to prioritize tasks effectively.
• Proficient English language skills, both verbal and written.

Benefits

• Work opportunities in a global company where your ideas and skills contribute toward collective goals.
• Potential for career growth and development.
• Competitive remuneration package.

Additional Information

DHL Global Forwarding is part of Deutsche Post DHL, the leading global logistics provider with over 30,000 employees worldwide. The company upholds a Top Employer certification, fostering a supportive work environment and committed to diversity and inclusion. DHL’s vision is to be the logistics company for the world, with a mission focused on excellence and improving lives through connectivity.
DHL is an equal opportunity employer, evaluating all applicants without bias based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.