Housekeeping Order Taker

Job Overview

We are seeking enthusiastic and guest-oriented housekeeping professionals dedicated to delivering exceptional customer service and providing innovative solutions to guests. This role focuses on maintaining smooth operations within the Housekeeping Department through efficient communication and administrative support.

Key Responsibilities

• Securely manage, record, and collect all keys and documents within the Housekeeping Office.
• Organize and sort daily activity reports for the department.
• Respond to phone calls promptly, adhering to proper telephone etiquette and established standards.
• Log all incoming calls, relay messages appropriately, and ensure follow-up actions are completed.
• Manage Lost & Found items by receiving, documenting, storing, facilitating claims, and clearing unclaimed goods.
• Maintain and update all housekeeping files systematically.
• Generate and print room discrepancy reports using the Opera system twice daily, and distribute copies to Accounts and Front Office teams.
• Coordinate babysitting services for guests and prepare attendance records for monthly payroll processing.
• Maintain cleanliness and organization of the Housekeeping Office.
• Remove outdated reports monthly in compliance with hotel record-keeping policies.

Qualifications and Skills

• Diploma or vocational training related to hospitality preferred.
• Previous experience in a similar role is advantageous.
• Proficient communication skills in English, both written and spoken.
• Good interpersonal skills to interact effectively with diverse cultures.
• Computer literacy is essential; experience with Opera property management system is a plus.

Required Competencies

• Strong sense of responsibility for assigned tasks.
• Ability to appreciate and respect cultural diversity.
• Focused on delivering excellent customer service.
• Adaptable in a fast-paced work environment.
• Works effectively as part of a multi-cultural team.
• Attention to detail and quality orientation.