Homelessness Team Manager

About the Role

Join the London Borough of Hillingdon as a Homelessness Team Manager, leading essential front-line services within the Housing Needs & Homelessness department. You will oversee various specialized teams such as Families, Move-On, Singles, Domestic Abuse, Resettlement, and Housing Advice.

This key operational leadership position involves managing service demand, enhancing performance, and overseeing complex casework. You will champion the delivery of transformation initiatives and Medium Term Financial Strategy (MTFS) goals, ensuring consistent, high-quality, resident-oriented services across the homelessness sector.

A fast-paced and high-demand environment awaits, where your leadership will directly impact statutory homelessness services, focusing on strong performance and positive resident outcomes.

Key Responsibilities

• Provide leadership across prevention, front door services, families, single homelessness, move-on pathways, and specialist areas including domestic abuse and resettlement.
• Develop and implement specialist knowledge tailored to diverse cohorts like singles, domestic abuse survivors, and clients with complex needs.
• Ensure all decisions are lawful, consistent, and uphold quality standards throughout the service.
• Build and maintain high-performing teams while fostering a culture centered on accountability and performance excellence.
• Manage caseloads, workflows, and key target achievements effectively.
• Oversee the handling of complex and high-risk cases with careful supervision.
• Utilize data analytics, insights, and performance metrics to drive continuous service improvements.
• Collaborate with partners to provide effective interventions aimed at preventing and alleviating homelessness for residents.

Who You Are

• You are a confident and resilient leader capable of navigating complex, high-pressure environments.
• You bring practical experience in housing, homelessness, or related frontline services.
• You possess sound knowledge of homelessness legislation and safeguarding duties.
• Your background includes successful team management and boosting operational efficiency.
• You have experience managing complex cases and working under service pressures.
• Your leadership strengths include decisiveness and organizational skills, driving accountability to meet objectives.
• You take full ownership and consistently achieve results.
• You remain visible and hands-on, maintaining composure under pressure and a commitment to improving resident outcomes.

What You Can Expect

• A significant leadership role with measurable impact.
• Opportunities to manage specialized homelessness service teams.
• A pivotal function in the delivery of MTFS priorities and service transformation efforts.
• Access to leadership support and professional growth opportunities.
• Flexible and modern working arrangements.

About the Employer

The London Borough of Hillingdon is an ambitious and stable council dedicated to investing in housing services and leadership to meet increasing demands and enhance community outcomes.

Benefits

• Flexible working hours to support work-life balance.
• Standard 36-hour workweek for full-time employees.
• Generous holiday entitlement increasing with tenure.
• Discounts at council leisure centers and swimming pools.
• Salary sacrifice schemes for cycle purchase, electric vehicle leasing, and additional pension contributions.
• Cycle to Work scheme including parking, lockers, and shower facilities.
• Membership access to the Local Government Pension Scheme and Credit Union.
• Vivup benefits platform offering various discounts and offers.
• Confidential 24-hour mental health support and counselling services, including legal advice for employees and immediate family.
• Travel support via season ticket loans and free car parking.
• Support for trade union membership with recognized unions such as UNISON, Unite, AEP, and GMB.

Equity, Diversity and Inclusion

The Council fosters an inclusive workplace where fairness and respect prevail. Recruitment processes are designed to eliminate bias and discrimination, with reasonable adjustments provided for applicants with disabilities. The workforce aims to reflect the diversity of Hillingdon's community.

Recruitment and Safeguarding

Applicants with disabilities who meet essential criteria may opt into a guaranteed interview scheme. The role requires commitment to safeguarding vulnerable groups and is subject to enhanced DBS checks, right-to-work verification, and two years' referencing. Priority consideration will be given to council employees facing redundancy who meet selection criteria. Due to potential high application volumes, early applications are advised as the vacancy may close ahead of the deadline.