Hire Controller

About the Role

We are seeking a Hire Controller to become an integral part of our energetic hire desk team based in Aldridge, Walsall. In this position, you will serve as the primary contact for a diverse range of customers, collaborating closely with the Depot Manager to manage daily operational duties effectively.

This role is office-based and offers a competitive salary alongside a benefits package that includes 25 days of paid annual leave and bank holidays.

Key Responsibilities

• Delivering consistently high-quality customer service throughout the hiring process to all customers.
• Managing customer inquiries and requests efficiently via telephone and email communication.
• Utilizing rental software to accurately process customer orders.
• Coordinating logistics related to deliveries, equipment collections, and maintenance schedules.
• Handling all administrative paperwork linked to hire contracts and equipment servicing.
• Working collaboratively with the depot foreman and engineering team to ensure customer orders and requests are fulfilled to a high standard.

Qualifications and Skills Required

• Exceptional organisational skills with an ability to prioritise multiple tasks promptly and professionally as situations arise.
• Strong verbal and written communication abilities to build effective relationships internally and externally at all organizational levels.
• Capability to operate independently, managing workload efficiently to meet strict deadlines.
• A team player who also excels in individual work scenarios.
• Proficient with Microsoft Office Suite, including Word, Excel, and Outlook, alongside solid typing and overall computer proficiency.
• Good business acumen with an acute attention to detail across all duties performed.

Additional Information

User applications are encouraged by submitting a cover letter and CV to the company's recruitment email.