Guest Experience Supervisor (Reservations Supervisor)

About The Ned Doha

Located in the iconic former Ministry of Interior building in Doha, The Ned Doha stands as a luxury destination combining heritage, elegance, and modern sophistication. The property features seven unique dining venues, 90 artistically designed rooms, elegant event areas, and Ned’s Club—a private members’ club equipped with a rooftop terrace, spa, gym, and a stunning 30-meter outdoor pool. This blend of history, creativity, and refined luxury offers guests a vibrant and memorable stay.

Role Overview

As a Guest Experience Supervisor, you will lead the Guest Experience team to ensure that every visitor and member enjoys a distinguished and personalized journey from before arrival through after departure. Your duties include managing daily operations, supporting and motivating your team, and ensuring service reflects The Ned Doha’s signature warmth and luxury.

Key Responsibilities

• Manage and coordinate daily operations within the Guest Experience Centre to guarantee efficient and high-quality service.
• Lead, train, and inspire team members to deliver exceptional experiences to guests and members.
• Handle reservations and inquiries across Rooms, Restaurants, Spa, Membership events, and other hotel services with accuracy and efficiency.
• Serve as the main contact for complex guest requests, reservation issues, and service recovery efforts.
• Maintain current and accurate hotel policies, booking procedures, and system information.
• Continuously enhance departmental operating procedures and service standards.
• Collaborate closely with Front Office, Housekeeping, Food & Beverage, Spa, Membership, and other departments to ensure a smooth guest experience.
• Assist in managing, setting up, and optimizing the OpenTable reservation system.
• Monitor and guide team performance to uphold service excellence throughout each shift.
• Ensure guest records are accurate while protecting confidentiality and data privacy.
• Promote a culture of hospitality by anticipating guest needs and consistently exceeding expectations.

Candidate Profile

• Prior supervisory experience in Guest Experience, Reservations, or luxury hospitality settings.
• Strong leadership qualities with proven ability to coach and develop high-performing teams.
• Excellent communication and interpersonal skills, with a sincere dedication to superior guest service.
• Effective organizational abilities to multitask in a fast-paced environment.
• Familiarity with hotel property management and reservation software; experience with OpenTable is advantageous.
• Detail-oriented, proactive problem solver with sound judgment.
• Comfortable collaborating across departments to ensure seamless experiences.
• Professional demeanor, welcoming attitude, and dedication to the highest luxury hospitality standards.
• Availability for rotating shifts including evenings, weekends, and public holidays.
• Fluent in English; additional language skills are a plus.

Benefits and Compensation

• Tax-free annual salary between QAR 42,000 and QAR 46,800.
• Company-provided housing and transportation.
• 21 calendar days of annual leave plus 11 paid public holidays.
• Sick leave in accordance with Qatar Labour Law.
• Private medical insurance coverage for the employee.
• End of service benefits as per regulations.
• Free meals at the team restaurant covering breakfast, lunch, and dinner.
• Exclusive discounts on hotel stays and dining for the employee, family, and friends.
• Opportunities for learning, growth, and career advancement.
• Programs for rewards and recognition.
• Chance to work at one of Doha’s premier lifestyle destinations.

Culture

The Ned Doha embraces diversity and strives for continual improvement. Its work environment is founded on inclusion, respect, and equal opportunities, helping all employees flourish.